Internal IT Support Specialist (Специалист внутренней технической поддержки)

Mayflower is a profitable technology company with more than 10 years of industry experience. We build and operate large-scale products that handle millions of interactions every day, creating seamless experiences for users across the globe.

Right now we are looking for a IT Administrator (Internal IT Support Specialist) to join our team.

Key Responsibilities:

User Support & Service Delivery:

• Act as the escalation point for complex technical issues from Level 1 and Level 2 support, focusing on end-user experience rather than backend systems.

• Provide hands-on, white-glove IT support to office employees - both in-person (at their desks) and remotely.

• Troubleshoot and resolve issues related to workstations, peripherals, office network connectivity, and software applications used daily by staff.

• Perform root cause analysis for recurring user-facing problems and implement process improvements to reduce ticket volume.

• Ensure SLAs are met and maintain a high level of user satisfaction.

Corporate Systems & Endpoint Management:

• Administer and optimize SaaS applications (e.g., Google Workspace, Microsoft 365, Slack, Zoom) - manage user access, licenses, and configurations.

• Oversee the full lifecycle of user accounts: onboarding, offboarding, and access rights management.

• Manage corporate endpoints (laptops, mobile devices) using MDM solutions like JAMF Pro (Mac) and Intune (Windows).

• Maintain a secure and up-to-date inventory of all office hardware and software assets.

Office Infrastructure (End-User Focus):

• Maintain and support office networking equipment (Wi-Fi, switches, VPNs) to ensure stable connectivity for all staff.

• Oversee video conferencing and meeting room systems (e.g., Polycom, Logitech), ensuring they are always operational for internal and client meetings.

• Coordinate with external vendors and service providers for hardware procurement, repairs, and office technology upgrades.

Backup & Data Protection (End-User Data):

• Manage backup solutions for end-user data (laptops, shared drives) to ensure business continuity in case of hardware failure.

• Monitor data retention policies and assist users with data recovery when needed.

Job requirements

You’ll thrive here if you have

• 5+ years of experience in internal/corporate IT support, helpdesk, or end-user services.

• Advanced English level.

• Deep understanding of the needs of internal users and how to provide excellent IT service in a corporate environment.

• Strong experience with user access management and SaaS administration (Google Workspace, Microsoft 365, etc.).

• Practical skills in troubleshooting Windows and macOS environments, including hardware diagnostics and OS reinstallation.

• Experience with procurement processes: ordering equipment, managing vendors, and tracking IT assets.

• Proven ability to structure support processes and mentor junior support staff.

Nice to have:

• Experience implementing SaaS management optimization tools.

• Experience with network monitoring and alerting systems.

• Background working with network integrators or communication service providers.

• Proficiency with Cisco routers, switches, firewalls, wireless APs, and controllers.

• Cisco certifications (CCNA or higher).

• Experience with JAMF Pro and Apple ecosystem management.

• Experience with Intune and Windows ecosystem management.

• Familiarity with video conferencing solutions (e.g., Polycom, Logitech).

What We Offer:

• EU-based employment contract and a 3-year Cyprus work visa with full support for your relocation and visa processes, including assistance for your family.

• EU passport. Opportunity to obtain an EU passport after 4 years of residence

• Full relocation package: flights to Limassol for you and your family, a company-covered apartment for the first month, and full relocation support to make your move smooth and hassle-free.

• Transparent performance reviews twice a year, with bonus opportunities and salary adjustments.

• Private medical insurance for you and your family

• Corporate mobile plan (unlimited in Cyprus with roaming included)

• Mindfulness & well-being support, including psychological assistance with 50% coverage.

• 50% coverage of school and kindergarten fees for your children.

• Fully covered sports benefits, and also access to in-house electric scooters and bike rentals

• Provident fund (Cyprus): a long-term savings plan co-funded by you and the Company together (available after probation) that grows throughout your time with us in Cyprus.

• Professional growth support: language courses, conferences, training programs, and coaching.

• Peer recognition program: receive and share kudos for great work.

• A fully equipped office in Limassol’s city center, with everything you need for deep work and collaboration.

• Free breakfasts and lunches in the office and an in-house coffee bar with high-quality drinks and a health bar stocked with nutritious snacks.

• A strong engineering culture: international teams, corporate events, team buildings, and hackathons - because great work happens in great communities.

Benefits are provided in accordance with the company's policies and eligibility criteria.

Recruitment Process:

• HR interview (40 min)

• Technical interview

• Final interview