Senior IT Business Process Analyst

Description

MBL Technologies, Inc. offers a diverse set of management and technology consulting services to Federal government and commercial markets. Our solutions are tailored to support each client’s mission, accounting for their unique needs and operating environments to ensure success. We bring the right people, capabilities, and expertise together to assist our clients with enabling their mission. Together our individual differences drive successful business results.

If you are transitioning from military to civilian life, have prior service, are a retired veteran, or a member of the National Guard or Reserves, or spouse of an active military service member, we encourage you to apply. Please visit our webpage for information on our policies and benefits for the military and veteran community.

Why Work with Us?

• Make an Impact: Work on meaningful projects that support critical missions and drive innovation.
• Invest in Your Future: Competitive benefits, 401(k) match, and professional development opportunities.
• Be Part of Something Bigger: Join a collaborative team that values community engagement, volunteerism, and employee connection.

MBL Technologies is seeking an experienced Senior IT Business Process Analystto lead the analysis, design, optimization, and modernization of IT-supported business processes within a complex federal environment. This role will focus on improving operational efficiency through process redesign, automation, data analytics, and technology-enabled solutions.

The ideal candidate will have extensive experience leading complex, cross-functional business process initiatives and translating business requirements into scalable technology solutions. The Senior IT Business Process Analyst will work closely with business stakeholders, technical teams, and organizational leadership to align process improvements with strategic objectives, integrate workflows across functional domains, and ensure solutions support operational, compliance, and performance requirements.

Key Responsibilities:

• Lead the analysis, design, documentation, and optimization of complex IT-supported business processes at the section, division, or enterprise level.
• Evaluate existing business processes, workflows, systems, and operational practices to identify inefficiencies, gaps, risks, and opportunities for improvement.
• Lead business process reengineering and modernization initiatives involving multiple functional areas and stakeholder groups.
• Develop and implement process improvements utilizing automation, workflow management, and data-driven solutions.
• Leverage ServiceNow capabilities to support workflow automation, process management, service delivery, and operational improvements.
• Utilize Microsoft Power Platform and data analytics tools, including tools such as Power BI, Power Automate, and Power Apps, to automate processes, analyze operational data, and improve decision-making.
• Gather, analyze, and document business, functional, and technical requirements through stakeholder interviews, workshops, process reviews, and data analysis.
• Translate complex business requirements into actionable process designs and technology recommendations.
• Develop current-state and future-state process maps, workflows, business requirements, standard operating procedures (SOPs), and supporting documentation.
• Facilitate cross-functional working sessions to identify requirements, resolve process challenges, and establish standardized business practices.
• Partner with technical teams to ensure technology solutions effectively support business requirements and organizational objectives.
• Develop performance measures, dashboards, and other analytical tools to evaluate process effectiveness and identify opportunities for continuous improvement.
• Support testing, implementation, change management, and adoption of new or redesigned processes and technology solutions.
• Identify process and operational risks and recommend appropriate controls and mitigation strategies.
• Ensure business processes and technology-enabled solutions align with applicable organizational policies, federal requirements, standards, and compliance objectives.
• Provide strategic recommendations and briefings to program leadership and senior stakeholders regarding process performance, modernization opportunities, and technology solutions.
• Mentor and provide guidance to junior business analysts and other team members as needed.

Required Experience Skills & Qualifications:

• 5+ years of experience in IT business process analysis, business process improvement, process reengineering, or a related discipline.
• Demonstrated experience leading complex, cross-departmental or cross-functional process improvement initiatives.
• Experience supporting Federal Government programs or agencies.
• Experience analyzing and optimizing IT-supported business processes within large or complex organizations.
• Demonstrated proficiency with ServiceNow, including its use for workflow, process automation, service management, or business process improvement.
• Experience with Microsoft Power Platform and data analytics tools, such as Power BI, Power Automate, and/or Power Apps.
• Experience identifying opportunities for process automation and translating business needs into technology-enabled solutions.
• Strong experience gathering, analyzing, documenting, and communicating business and functional requirements.
• Experience developing process maps, workflows, requirements documentation, SOPs, and other business process documentation.
• Ability to analyze complex operational data and translate findings into actionable recommendations.
• Demonstrated ability to work across business and technical teams and communicate effectively with stakeholders at multiple organizational levels.
• Strong analytical, problem-solving, facilitation, communication, and organizational skills.
• Bachelor’s degree in cybersecurity, computer science, information policy, or related field.
• Ability to obtain a Public Trust Security clearance.

Preferred Requirements:

• Experience with enterprise-level digital transformation, modernization, or automation initiatives.
• Experience integrating processes and workflows across multiple functional or technical domains.
• Knowledge of process improvement methodologies, such as Lean, Six Sigma, BPM, or Agile.
• Experience developing executive-level dashboards, metrics, reports, or presentations.
• Relevant certifications in ServiceNow, Microsoft Power Platform, business analysis, project management, or process improvement are a plus.

MILITARY OCCUPATIONAL SPECIALTY CODES (MOS codes):

170A, 170D, 17A, 17B, 17C, 17D, 24B, 25B, 47D, 94F, IT, 17 5309, 6203, 9735, 9740, 9890, 9891

CORPORATE CITIZEN:

MBL Technologies’ vision is to make a positive difference - for our people, our customers, and our communities. As such, a commitment to service and excellence has been woven into the very fabric of our culture. MBL employees demonstrate a willingness to consistently go above and beyond and strive for excellence in all we do - championing, protecting, and celebrating the core business through the mission, vision, and values. All are expected to be good corporate citizens, supporting one another and internal corporate initiatives to build a stable business platform and ensure lasting company success.

Benefits:

MBL Technologies offers a competitive salary adjusted for candidate qualifications partnered with an industry-leading benefits package. This package includes incentive plans with corporate and individual-based performance bonuses, 401K, PTO, remote work, health and wellness programs, employee discounts, and learning and development reimbursement.

EEO STATEMENT:

MBL Technologies is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.