Facilities Manager

McArthurGlen Group, Europe’s leading owner, developer and manager of designer outlets, was founded in Europe in 1993 and currently manages 20+ designer outlets in 8 countries.

Behind every great retail experience is a centre that runs seamlessly. As our Facilities Manager at West Midlands Designer Outlet, you’ll make that happen, keeping our environment safe, welcoming and maintained to the highest standards.

Reporting to the Centre Manager, you’ll combine hands-on operational problem-solving with longer-term planning, working closely with our brand partners, contractors and centre team. From maintenance and improvement projects to sustainability initiatives, your work will make a visible difference every day.

What you’ll do

• Keep the centre running smoothly: oversee maintenance, cleaning, security and landscaping, ensuring contractors deliver against agreed standards, KPIs and SLAs.
• Champion safety: proactively manage risks, support emergency preparedness and maintain compliance with relevant health, safety, fire and building regulations.
• Protect and improve our assets: manage facilities budgets, recommend investment projects and deliver improvements with a focus on quality and cost control.
• Support our brand partners: coordinate maintenance, store openings, closures, fit-outs and refurbishments to ensure smooth transitions.
• Drive sustainable improvements: manage utilities and introduce practical initiatives that improve environmental and operational performance.
• Play your part in centre operations: complete Duty Management training and participate in duty responsibilities as required

• Proven facilities or property services management experience in a customer-facing environment, ideally within retail or hospitality.
• Relevant health and safety qualifications, such as IOSH, NEBOSH or equivalent, alongside sound legislative knowledge.
• Experience managing contractors, budgets and projects, with the ability to balance service quality and commercial priorities.
• Knowledge of risk, security and environmental or sustainability practices.
• A proactive, practical approach-you prioritise effectively, resolve issues and follow through.
• Strong relationship-building skills, clear communication and confidence using Microsoft Office or equivalent business tools.

Make the extraordinary possible

This is an opportunity to take ownership of the facilities that underpin our guest experience, build strong partnerships and turn improvement ideas into tangible results.

At McArthurGlen, we celebrate difference and are committed to a culture where everyone can be themselves, contribute and belong.

Ready to help create the finest retail experiences? Apply to join us at West Midlands Designer Outlet.

• Competitive Salary & Bonus: Enjoy a competitive salary with a performance bonus of up to 25%.
• Wellbeing Allowance: Claim towards yoga, gym equipment, or any activity that promotes your wellbeing.
• Volunteering Days: Benefit from 2 paid volunteering days per year.
• Exclusive Discounts: Access special discounts at our Designer Outlets.
• Flexible Working: Hybrid working options where possible to accommodate your needs.
• International Exposure: Work with colleagues across eight countries within a global organization.
• Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available. Grow through internal moves, cross-country projects, international secondments, and a calendar of core development opportunities.
• Values-Based Culture: Thrive in an inclusive and collaborative environment where we value excellence, innovation, and making a difference.
• Positive Work Environment: Over 89% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey.

At McArthurGlen, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer and support flexible working wherever possible.

Even if you are not sure you fit all the requirements for a particular role, we’d still love to hear from you. There may be another opportunity within McArthurGlen that is more suitable for you now or in the future.

The compensation offered will depend on demonstrated skills, experience, and location. We believe in transparency. Our pay ranges are based on market benchmarks and internal equity, ensuring equitable compensation for equivalent skill levels across roles.

We're committed to creating an inclusive recruitment experience for everyone. If you need any adjustments or support during the application or interview process, please let us know. We're happy to work with you to ensure you can participate fully and showcase your skills and experience. Contact: [email protected]