Sales Co Manager

If you are ambitious, self-motivated, hardworking and a team player and interested in growing your career with an International FMCG business, please read through our job opportunity.

Main responsibilities :

• Manage the Customer Service department including OTC/Customer Service & Data (5 to 10 employees)
• Set objectives for each employee in their respective jobs
• Monitor results
• Define and monitor performance indicators for each positions

• ORGANIZE :
• Define the optimal structure in line with the department's workload
• Distribute workload equitably among all employees
• Coordinate the work of teams to achieve objectives
• Act as guarantor of continuous improvement procedures
• Monitor and ensure compliance with procedures by all employees.

• LEAD :
• Ensure that the department's strategy is in line with the S&SC manager.
• Take appropriate decisions to achieve objectives
• Define priorities in line with activity and strategy
• Assist the team when needed

• DRIVE :
• Manage the integration and training of new employees
• Organize a regular (daily) ComCell
• Conduct annual PDRs for the whole team
• Create a pleasant working atmosphere
• Promote team skills development
• Ensure polyvalence in each role to guaranty business continuity
• Take disciplinary action when necessary

• COORDINATE :
• Coordinate team tasks with other internal departments:

• - Sales
• - R&D
• - Supply Chain
• - Operations
• - Finance ...

• Ensure a good and continuous communication with all customers in an international context.
• Managing the customer service teams in their main role and having a portfolio of customer in the same domain :
• Creating and monitoring the launch of new items following the award of contracts (Article Creation Form , Bill of Material, Good For Production , Customer Portal , Event)
• Ensuring that items are available under the conditions defined with the customer (date, launch volume, retroplanning, creation of test orders via OTC requests, customer material information feed, etc.).
• Ensuring that references are switched without being out of stock (Event, stock status, retroplanning, end-of-life file, etc.)
• Optimise product end-of-life or switches by carrying out studies to minimise component and material scrap
• Try to reuse obsolete components with the support of R&D (derogation)
• Inform customers of shortages before deliveries take place and justify these shortages in order to be able to refuse penalties.
• Managing the modification of components in existing items
• Manage promotions (quantities, dates) and ensure their feasibility at factory level (planning and forecasting information).
• Report important information about your customer portfolio during daily Comm Cells.
• Participate in the daily, weekly and monthly updating and creation of Supply Chain department reports.
• Ensure the continuity of the department (backup of other functions, when applicable).

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