Delivery Solutions Readiness Manager

Company Description:

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.

Check out the McDonald’s Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.

Department Overview

We are looking for a Solutions Readiness Manager that will be responsible for managing market strategy, roadmap, feature enablement, certification, and market adoption for McDelivery. McDelivery is an exciting and growing segment of our business. To be successful the Solutions Readiness Manager must develop strong partnerships with global product owners, external delivery vendors, development teams, and business stakeholders to drive desired outcomes. This is an exciting opportunity to help shape the transformation of McDonald’s USA digital footprint amongst millions of people every day.

This role is based at our McDonald’s Global Headquarters in Chicago, IL.

Duties

• Lead delivery of timely, high-quality, effective features, enhancements, and builds for US McDelivery.
• Ensure alignment of product roadmaps with US business strategy and, where applicable, Global Technology and vendor roadmaps.
• Collaborate with Global Product Managers across all delivery feature capabilities to align on overall product delivery.
• Work closely with peer product managers across all channels and capabilities to prioritize initiatives, foster teamwork, and coordinate end-to-end development.
• Oversee US Market releases from planning through deployment in partnership with cross-functional teams.
• Manage weekly test team priorities in support of McDonald’s and vendor release cycles.
• Review and prioritize production defects impacting customer experience to ensure rapid resolution.
• Develop and communicate release updates to key US Market stakeholders across Marketing, Operations, Technology, Legal, and other functions.
• Partner with marketing and cross-functional teams to test and validate monthly offers across GMAD and Marketplace platforms.
• Work with operations and the delivery business to identify customer- and operational-enhancement opportunities.
• Serve as the primary point of contact for McDelivery inquiries, conducting root-cause analysis to solve complex operational challenges.
• Identify and implement process efficiencies across systems, workflows, and team resources to optimize delivery speed and quality.

Qualifications

• Willingness and ability to live the McDonald’s values every day: Serve, Inclusion, Integrity, Community, and Family.
• Minimum of 5 years working in an agile environment, preferably with customer-facing, mobile and digital products.
• Ability to balance multiple priorities successfully.
• Engineering/Technical background.
• Experience reviewing application logs.
• Desire to work in a fast-paced, often changing, and sometimes ambiguous environment.
• Strong quantitative analysis skills and knowledge on how to utilize reporting tools.
• Proven ability to work with and influence cross functional team and stakeholders.
• Excellent verbal and written communication skills
• Experience leading complex, cross-functional projects.
• Experience crafting test plans and driving functional testing.
• Data and reporting validation experience.
• Familiarity with native software development tools and platform standard methodologies.
• Curious and a self-starter with a strong bias for action; Consistent track record of “getting things done”.
• Detail-obsessed and able to meet deadlines.
• Expertise in digital project and product planning - including feature/defect prioritization, trade-off processes, roadmap creation and timeline planning.

Preferred Qualifications

• Experience working with delivery functionality or delivery vendors.
• Experience in the Quick Service Restaurant industry.

Compensation

Bonus Eligible: Yes

Long - Term Incentive: Yes

Benefits Eligible: Yes

Salary Range

The expected salary range for this role is $127,332.00 - $159,165.00 per year

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Additional Information:

Benefits eligible: This position offers health and welfare benefits, including but not limited to comprehensive health insurance, which includes medical, prescription drug, mental health, dental and vision coverage, as well as, life insurance.

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.