Service Delivery Manager
Confirmed on the employer's own hiring board on Oct 19, 2026. First seen by Alion on Oct 16, 2026. Sanctuary scores A on the Alion truth index.
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
Service Delivery Manager
London
£47,319 - £49,809 per year
40 hours per week - 8:00am to 4:30pm
We have an exciting opportunity for a Service Delivery Manager to join our Voids team in London. You will be responsible for productivity and utilisation of internal team as well as managing any properties being completed externally by contractor. You will also be responsible for carrying out a comprehensive scope of the property, creating a report and issuing the works as well as ensuring enabling works have been instructed prior to any works starting, they will also be responsible for DLO management & HR issues as well as then carrying out post inspections of properties.
The role ofService Delivery Managerwill include:
- Inspecting works completed to ensure these represent value for money e.g. efficient use of materials
- Maintaining compliance for health and safety, ensuring this is promoted and adhered to
- Handling complaints and breakdowns in service to meet customer expectations
- Working with colleagues to ensure work is arranged, prioritised and completed in an efficient manner
- Building relationships with internal and external stakeholders and ensuring the customer is our main focus
Skills and experiences:
- To ensure full compliance with health and safety legislation, candidates applying for this role must be qualified toILM membership (The Institute of Leadership) and have a NVQ Level 3 in a core tradeor currently undertaking the qualification. As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted
- Recent experience of undertaking a similar role, preferably within a building maintenance or facilities management environment
- Working knowledge of the application of Health and Safety legislation
- Proven experience of working to deadlines and prioritising workloads
- Basic user of Microsoft Office packages, specifically Microsoft Excel, Word and Outlook (or similar)
- This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence
About us
We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
- £47,319 per annum (rising to £49,809 per annum after 12 months, subject to satisfactory performance)
View the job profile (if the link is unavailable please visit the Sanctuary careers website)
Closing Date: 25 October 2026
If you are applying internally, don't forget to use your internal careers account to submit your application.
If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - [email protected]
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at -http://www.sanctuary.co.uk/join-our-team
We work closely with the Home Office in order to prevent unlawful working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.