Senior Manager - DevOps

We are looking for an experienced senior manager - DevOps to lead and manage an offshore operations team. This role requires a strong balance of hands-on technical expertise and people management, with close collaboration with the onshore team.

Responsibilities:

• Own incident management for production systems, including troubleshooting, root cause analysis (RCA), and implementation of preventive measures based on monitoring and alerts.
• Lead 24/7 operational support through an on-call rotation model.
• Manage and oversee production deployments, change creation, and post-deployment troubleshooting.
• Drive operational excellence across infrastructure, CI/CD pipelines, and platform reliability.
• Design, maintain, and improve monitoring dashboards and alerting (Dynatrace preferred).
• Ensure proper documentation of incidents, runbooks, changes, and procedures (Confluence).
• Coordinate closely with the onshore team to ensure alignment, handoffs, and clear communication.
• Enforce operational processes, standards, and continuous improvement within the team.

Requirements:

• Degree or equivalent experience.
• Typically requires 9+ years of professional experience and 1+ years of supervisory and/or management experience.

Critical Skills:

• Proven experience managing and leading DevOps / SRE / operations teams.
• Strong hands-on experience with Kubernetes (AKS), CI/CD (GitHub and GitHub Actions), infrastructure management (Azure), and monitoring applications and infrastructure (Dynatrace).
• Experience with incident management, RCA, and production support.
• Strong documentation skills (Confluence/ServiceNow or similar).
• Experience with ServiceNow (incident, change, and problem management).
• Ability to operate effectively in a global / offshore-onshore model.
• Strong communication and stakeholder management skills.

Key Expectations:

• Be both technically hands-on and managerially effective.
• Ensure high availability, stability, and operational readiness.
• Drive accountability, quality, and continuous improvement across the team.