Admin Officer (Front Desk)

MDaaS Global builds and operates modern, tech-enabled healthcare clinics for Africa's next billion. We connect patients with convenient and affordable care, helping them identify health issues earlier, access medical specialists and treatment options, and ultimately live healthier, happier lives. Our diagnostic clinics, under the BeaconHealth Diagnostics brand, provide radiology, pathology, and cardiology services for over 2,000 hospitals, clinics, pharmacies, and businesses. Since launching our first clinic in 2017, we have served over 700,000 patients. Today we operate 28 clinics across 15 states and the FCT.

We are a company of individuals committed to improving health outcomes for Africans, leveraging data to make informed decisions, and finding innovative ways to solve problems. We believe everyone deserves great healthcare, regardless of how much money they make or where they live. Together, we are building the future of African healthcare. Will you join us?

We are recruiting to fill the position below:

Job Title: Admin Officer (Front Desk)

Location: Opposite Fire Service Station, Umuahia - Abia
Job type: Full-time (Onsite)
Department: Clinic Operations
Reports to: Center Manager

Role Objective

• The Front Desk Officer is the first person a patient meets at a BeaconHealth clinic. You will handle enquiries from patients and referring clinicians, guide patients through their visit, capture their information accurately, and follow up afterwards.
• The role sits at the point where patient experience and data quality meet, which is what makes it one of the most important jobs in the clinic. Booking and patient records run through BeaconOS, our own platform, which you will be trained on during onboarding.

Key Responsibilities
Reporting to the Center Manager, responsibilities include:

Handling enquiries:

• Establish quickly why someone is calling and how best to help them
• Answer phone and in-person enquiries from patients, family members, and referring clinicians courteously
• Connect callers with the Center Manager where a request falls outside the front desk remit

Guiding patients through their visit:

• Collect the referral form and pass relevant patient and procedure details to the Front Desk/Billing Officer
• Establish which procedures they need or which partner facility referred them
• Direct patients to the waiting area and notify the relevant department that a patient is waiting
• Collect printed results and hand them to the patient in a clean envelope
• Welcome every patient warmly and greet them in the language they are most comfortable with
• Pass the referral form to the relevant department once booking is confirmed

Capturing patient information:

• Book patients for their procedures and maintain accurate records of bookings
• Update visit details as soon as further information becomes available
• Document every patient visit accurately in BeaconOS

Feedback and follow-up:

• Ask patients for feedback on how we can improve
• Communicate any patient issue to the relevant department and escalate concerns to the Center Manager
• Support bi-annual patient surveys

Requirements

• Computer literate and comfortable working in a digital record system — we train every new hire on BeaconOS, our own clinical platform, during onboarding
• OND, HND, or Bachelor's degree in any discipline
• Minimum of 1 year's experience in a front desk, reception, or customer service role
• Able to stay composed and courteous during busy periods
• Excellent spoken communication and a genuinely warm manner with patients
• Accurate data entry and attention to detail

Preferred

• Fluency in the local language spoken by patients at this clinic
• Experience in a healthcare, clinic, or hospital front desk role

Benefits

• Health insurance and complementary health services at MDaaS diagnostic clinics
• Pension remittance
• Professional development opportunities
• Monthly team activities
• Paid leave and sick days

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: If you have questions about this role or any others at the company, please reach out to [email protected].