Dispatch Supervisor

About the Role

Key Responsibilities

• Lead, motivate and manage the performance and discipline of dispatch staff and drivers.
• Allocate tasks effectively and monitor productivity to ensure operational targets are achieved.
• Coordinate delivery schedules and routes, ensuring orders are dispatched on time.
• Plan dispatch activities in line with production schedules and customer delivery requirements.
• Prioritise urgent orders and manage competing delivery deadlines.
• Ensure the safe handling, loading and transportation of fragile materials, including glass and aluminium profiles.
• Verify purchase orders, delivery notes and dispatch documentation for accuracy and completeness.
• Confirm that the correct products, quantities and specifications are delivered to the correct customers.
• Liaise with production teams, drivers, customers and management to coordinate dispatch activities.
• Resolve delivery delays, loading issues, damaged goods and customer complaints promptly and professionally.
• Identify operational challenges and implement practical solutions to minimise delays and improve efficiency.
• Maintain accurate dispatch records and use Microsoft Excel to track deliveries and operational performance.
• Ensure the dispatch area remains organised, safe and productive.

Minimum Requirements

• Previous experience in dispatch supervision, logistics, warehouse operations or a similar role.
• Proven ability to lead and manage a team of dispatch staff and drivers.
• Strong planning, scheduling, routing and organisational skills.
• Experience with dispatch processes in a manufacturing environment.
• Knowledge of purchase orders, delivery notes and dispatch documentation.
• Excellent attention to detail and a strong focus on order accuracy.
• Proficiency in Microsoft Office, particularly Excel.
• Strong communication, problem-solving and decision-making skills.
• Ability to work under pressure in a fast-paced, high-volume environment.
• Physically capable of working in an operational dispatch environment.

Advantageous Experience

• Experience in the glass, aluminium or building materials industry.
• Knowledge of the safe handling and transportation of fragile materials and long aluminium profiles.
• Familiarity with logistics, inventory or warehouse management systems.

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