Team Lead, Laboratory Services

Are you passionate about helping people live their healthiest lives? Do you thrive in a dynamic, supportive environment where your contributions truly matter? If so, Medcan is the place for you!

This job is for a current vacancy.

The Role:

Medcan's Laboratory Services team is seeking an experienced and service-oriented Medical Laboratory Assistant/Technician for the position of Team Lead, Laboratory Services.

Reporting to the Manager, Laboratory Services, the Team Lead is accountable for the day-to-day leadership, coordination and performance of the Medical Laboratory Assistant (MLA) team. The role supports the operational oversight of laboratory services and clinical operations by performing MLA duties as required to meet staffing needs, accommodate client volumes and ensure the efficient delivery of service.

The Team Lead serves as the primary point of contact for frontline laboratory operations, overseeing workflow coordination, staffing, scheduling, service delivery, quality and team performance. Through coaching, mentorship and performance management, the Team Lead fosters a high-performing, engaged team culture that supports exceptional client experiences and operational excellence.

What You'll Do

People Leadership & Team Management

• Provide direct leadership, guidance and support to Medical Laboratory Assistants and other assigned laboratory support staff.

• Conduct regular one-on-one meetings, coaching conversations and performance discussions with team members.

• Support employee engagement, recognition, development planning and career growth initiatives.

• Participate in recruitment activities, including interviewing, selection, onboarding and orientation of new staff.

• Monitor attendance, scheduling practices and staffing requirements to ensure adequate operational coverage.

• Identify performance concerns and partner with the Manager, Laboratory Services on employee relations matters and performance improvement plans as required.

• Support the delivery of annual performance reviews and ongoing performance management activities.

• Foster a positive, collaborative and inclusive team culture aligned with Medcan's values.

• Lead daily huddles, team communications and departmental meetings as required.

• Support change management initiatives and reinforce organizational priorities within the team.

Operational Leadership

• Support the daily operations and workflow of Laboratory Services to ensure efficient service delivery and achievement of operational targets.

• Assess clinic volumes, staffing levels, client flow, equipment availability and resource requirements on a daily and weekly basis.

• Prioritize team activities and allocate resources based on client care needs, operational demands and safety considerations.

• Develop, maintain and adjust staff schedules to support operational requirements and business needs.

• Monitor service levels, productivity metrics and workflow efficiency, identifying opportunities for improvement.

• Serve as the first point of escalation for laboratory operational issues, workflow concerns and service-related client feedback.

• Collaborate with leaders across clinical operations to ensure seamless client flow and an integrated care experience.

• Support inventory management, supply utilization and equipment readiness to ensure uninterrupted service delivery.

• Participate in departmental projects, process improvement initiatives and new program implementations.

• Ensure departmental compliance with Medcan policies, accreditation standards, quality management requirements and regulatory obligations.

• Escalate significant operational, quality, safety or staffing concerns to the Manager, Laboratory Services in a timely manner.

Quality, Safety & Service Excellence

• Promote a culture of safety, quality, accountability and continuous improvement.

• Monitor compliance with laboratory procedures, infection prevention and control practices, safety protocols and quality management processes.

• Investigate, document and escalate incidents, non-conformities and operational concerns as appropriate.

• Support corrective action planning and continuous improvement initiatives.

• Address client service concerns and support the resolution of challenging client interactions.

• Act as a role model for Medcan's service standards and client experience expectations.

• Ensure confidentiality, privacy and security standards are consistently maintained.

Clinical Accountabilities

• Perform venipuncture, capillary collection and specimen collection procedures in accordance with established standards.

• Process, prepare, label and package specimens for testing and transportation.

• Operate laboratory analyzers and supporting laboratory equipment in accordance with approved procedures.

• Prepare and manage quality control, calibration, reagent and testing materials.

• Perform and review quality control and calibration activities, escalating concerns to the Medical Laboratory Technologist or Manager as required.

• Conduct analyzer maintenance, troubleshooting and routine equipment checks.

• Monitor laboratory inventory and coordinate replenishment of laboratory supplies and consumables.

• Participate in competency assessments and proficiency activities.

• Support onboarding, training and competency development of laboratory staff.

• Assist with the implementation of new workflows, equipment, testing processes and operational initiatives.

• Maintain accurate documentation within laboratory information systems and related clinical systems.

• Participate in ongoing quality assurance and continuous improvement activities.

• Remain current with laboratory best practices, regulatory requirements and professional standards.

What You'll Need:

Graduate of a recognized Medical Laboratory Assistant/Technician program.

• Current MLPAO certification or equivalent recognized designation.

• Current Professional Liability Insurance through MLPAO or CSMLS.

• Current CPR certification.

• Transportation of Dangerous Goods (TDG) certification is considered an asset.
• Minimum three to five years of experience as a Medical Laboratory Assistant/Technician in a clinical or laboratory environment.

• Demonstrated experience performing phlebotomy in a high-volume clinical setting.

• Previous experience providing leadership, coaching, mentoring or supervisory support to staff.

• Experience supporting quality management and laboratory operations is considered an asset.

This is a full-time position consisting of 8.5-hour shifts scheduled between 6:15 a.m. and 7:30 p.m., Monday through Saturday, based on operational requirements.The Team Lead, Laboratory Services reports directly to the Manager, Laboratory Services. The role is primarily accountable for people leadership and operational oversight and performs Medical Laboratory Assistant/Technician duties as required to support staffing coverage, client volumes, workflow continuity and service delivery.

Position Pay Range

Pay will be determined based on an analysis of the selected candidate's experience and qualifications within the role's compensation grade. Medcan's compensation ranges are determined by a combination of required qualifications and skills, market value, and internal equity. The above range pertains solely to the base compensation and is not inclusive of additional compensation details such as perks, benefits, and potential bonuses or incentives.

Notice to Candidates: Recruitment Fraud

Please note that Medcan will never request any form of payment from candidates at any stage of the recruitment or hiring process. In addition, Medcan does not utilize third-party immigration consultants or recruitment agents to conduct offers of employment on our behalf. Employment contracts are shared directly by members of the Medcan Talent Acquisition or Human Resources team using official Medcan email domains.

If you receive a request for payment or are contacted by an individual or organization claiming to represent Medcan that appears suspicious, please do not respond or share personal information. Instead, we encourage you to contact us directly at [email protected] to verify the legitimacy of the communication.

Diversity, Equity and Accessibility:

Medcan is dedicated to equity, diversity and inclusion. We strive to ensure all stakeholders have a fair opportunity to participate in our community. If contacted for an opportunity, please advise your Talent Acquisition contact should you require accommodation.

AI Use Disclosure - Opportunities at Medcan

Medcan uses artificial intelligence (AI) tools to support the screening and assessment of applicants for opportunities as part of a fair, transparent, and inclusive process. These tools assist our team but do not make final decisions. All decisions are reviewed and made by our teams to ensure fairness and alignment with Medcan’s values. If you have questions about how your application is assessed, please contact the Medcan Talent Acquisition team at [email protected].