Lead Architect - AI

You’re only human.

It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.

We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.

Lead Architect - AI

Are you someone who loves shaping how artificial intelligence is adopted safely, responsibly and at scale?

Join Medibank's Data & Technology team as a Lead Architect - AI, where you'll define the architectural direction for AI capabilities across the enterprise. You'll help ensure AI initiatives deliver meaningful business outcomes while balancing innovation, governance, security and risk management.

Key details

• Role Type: Full-time, Permanent
• Location: Melbourne (or as applicable)
• Team: Data & Technology
• Reports to: Enterprise Architect - Excellence Hubs

Summary

As the Lead Architect - AI, you'll play a critical role in shaping Medibank's AI future. You'll influence enterprise strategy, guide the responsible adoption of emerging technologies, and help teams deliver scalable, secure and trusted AI solutions. This is an opportunity to work with senior leaders across the business and technology functions while driving innovation that improves customer, employee and operational outcomes.

What you'll be doing

• Defining and evolving the enterprise architecture strategy for artificial intelligence capabilities across platforms, products and services.
• Developing AI roadmaps, architectural standards, reusable patterns and governance guardrails that support business priorities.
• Partnering with business and technology stakeholders to understand needs and translate them into practical AI solutions and strategies.
• Evaluating emerging AI technologies and identifying opportunities to improve customer, employee and operational experiences.
• Leading architecture discussions, influencing decision-making and providing strategic guidance to senior stakeholders.
• Supporting architecture governance processes to ensure AI solutions meet security, privacy, compliance and risk requirements.
• Managing and maintaining key architecture artefacts, including reference architectures, standards, decision records and technology guidance.
• Coaching and mentoring architects and technical teams to uplift capability and encourage best practice adoption.
• Monitoring industry trends and translating emerging developments into actionable recommendations for the organisation.

You might already have the skills for this role if you...

• Have extensive experience in solution architecture, enterprise architecture, or technology strategy within a complex organisation.
• Can confidently design and communicate AI, data, automation, or digital platform architectures that align with business outcomes.
• Understand modern AI concepts including generative AI, machine learning, large language models, and AI agents.
• Have experience designing secure, scalable, and reliable cloud-based technology solutions.
• Are skilled at building trusted relationships and influencing senior stakeholders across business and technology teams.
• Can facilitate workshops, navigate complex challenges, and turn strategy into practical, actionable outcomes.
• Have an understanding of responsible AI practices, including governance, privacy, transparency, risk management, and human oversight.
• Enjoy mentoring others and contributing to the growth of architecture capability across an organisation.

At Medibank, you'll have the opportunity to help shape the future of AI in a purpose-driven organisation while working alongside passionate experts who are committed to delivering better outcomes for customers and communities.

Imagine working with us

We understand that work means different things to everyone... We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction. And that’s why we’re reinventing work.

Imagine a workplace that helps you and your family thrive. Where connection, personal development and health and wellbeing are front of mind. To learn more about our benefits go to https://careers.medibank.com.au/culture/rewards-benefits/

For you, work should help you Live Better. It should bring you fulfillment and joy. And with Medibank, it could.

Inclusion and Accessibility

We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, neurodivergent candidates, LGBTQIA+ community including transgender and gender diverse candidates and candidates with a disability.

If you need adjustments or alternative formats at any stage of the recruitment or employment journey, we’re here to help. You can let us know directly in the application form, or if you’d prefer to discuss before applying, please reach out to us [email protected] or (03) 8622 5666. Learn more about our commitments and employee stories at https://careers.medibank.com.au/diversity-inclusion/(please copy and paste the URL onto your browser)

Medibank proudly recognised as Best Enterprise Organisation, 2026 AFR BOSS Best Places to Work