Client Relations Supervisor
Confirmed on the employer's own hiring board on Nov 7, 2026. First seen by Alion on Nov 6, 2026. Mediclinic Group scores A on the Alion truth index.
Closing date: 13/11/2026
Number of positions: 1
Recruiter name: Reem Mansoor
Reference number: 75306
Workplace Type:
Mediclinic Airport Road Hospital | Abu Dhabi | United Arab Emirates
MAIN PURPOSE OF JOB
The Client Relations Supervisor serves as a senior member of the facility/cluster, role-modeling Mediclinic Way, delivering a Passionately Caring experience to our patients, their families and visitors.
This operational role focuses on the day-to-day coordination of patient experience initiatives and facility feedback loops. The primary objective is to manage and close non-clinical patient complaints while seamlessly facilitating clinical feedback with the Clinical Complaint Unit.
Reporting to the Client Relations Manager, the Supervisor monitors Net Promoter Scores (NPS), coordinates localized action plans, conducts proactive inpatient rounding, and supports outpatient experience enhancements. In doing so, this role actively guides and influences both clinical and non-clinical staff to streamline internal practices, build service alignment, and safeguard Mediclinic Middle East (MCME) client-centric policies.
KEY RESPONSIBILITY AREAS
KEY RESPONSIBILITY AREAS
NO
DESCRIPTION
1
Monitor NPS and implement local action plans
2
Resolve non-clinical feedback and facilitate clinical complaints
3
Conduct proactive inpatient rounding and support outpatient experiences
4
Guide and influence staff on client experience policies and standards
5
Coordinate with external survey providers and internal teams
REQUIRED EDUCATION
ESSENTIAL EDUCATION
Bachelor's degree in healthcare management, business administration, hospitality, or a relevant field.
DESIRED EDUCATION
Certification or training in service excellence, conflict resolution, or patient experience management.
REQUIRED EXPERIENCE
ESSENTIAL MINIMUM EXPERIENCE
Minimum 3 years' experience in healthcare operations, client experience, or customer service, with demonstrated capability in handling client feedback and complaint.
DESIRED EXPERIENCE
Experience working in airlines, hotels or aesthetics clinics.
REQUIRED JOB SKILLS AND KNOWLEDGE
- Client Experience Design
- Client experience expertise and skills within healthcare
- Relevant Client Experience policies and procedures
- Net Promoter Score (NPS) interpretation and action planning
- Communication & Interpersonal Skills
- Communication & Stakeholder Engagement
- Coaching and quality improvement
- Demonstrate the ability to develop and maintain client relationships (including mentorship and coaching of team members)
- Emotional Intelligence and Empathy
- Data analysis and interpretation
All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, apply now and become a part of the Mediclinic Middle East Family