Technical Support Specialist

About Us

At Medius, we believe managing finance should be about strategy, not stress. That same mindset shapes not only the solutions we build, but also the culture we create for our people. We remove complexity, embrace innovation, and give our teams the freedom to focus on what truly matters - whether that’s transforming the future of finance with AI or finding balance to go home on time.

Founded in Sweden in 2001, Medius has grown from a local startup into a global leader in cloud-based spend management solutions. Today, thousands of organizations worldwide trust us to simplify accounts payable and spend management processes. Our journey has been driven by continuous innovation, a passion for technology, and above all - the people who make it happen.

We’re more than a software company. We’re a team of problem-solvers, innovators and collaborators working together to reinvent the category of accounts payable. Our solutions use Artificial Intelligence to eliminate manual work, bring clarity, confidence, and control, and empower finance teams of the future.

At Medius, our values guide how we work and grow together:

• Connect - We believe in the power of people-individually and collectively-and our success depends on understanding and respecting each other. We appreciate that ‘empowering finance teams of the future’ is an exciting endeavour, and we share it with everyone around us.

• Question - We enjoy the challenge of our work and the thrill of collaboration. We are not afraid to question ourselves and each other because we believe diverse perspectives can lead to better outcomes and that there is great power in resolution.

• Own - We are thorough, thoughtful, and decisive. We anticipate what’s next, what a customer might need, and then we deliver. That’s how we get things done. And that’s how we remain a leader. Customers trust us to do our job so that they can focus on what they do best.

At Medius, you’ll join a diverse, global community where curiosity is celebrated, ideas matter, and innovation never stops. If you’re passionate about technology, eager to make an impact, and ready to grow alongside a team that lives its values, Medius is where you can do your best work - your impact is global.

Learn more at www.medius.com

Job overview

We are searching for a highly driven, positive minded Technical Support Specialist to guide and help our customers in the entire product suite.

Responsibilities and Duties

• Support Medius AP Automation’s product suite, delivering a unified user experience across the complete workflow - from receiving an invoice to making the payment.

• Handling support tickets, assisting customers with issues around payments, supply payment reports, etc.

• Resolve technical issues with our applications and gathering relevant information (from emails, logs, databases, etc.)

• Recreate customer issues and, if needed, documenting solutions to known/common issues

• Collaborate with R&D, QA and ERP departments Participating in internal projects as needed

Qualifications

• SQL, web service, and XML knowledge is preferred.

• General understanding of ERP and financial systems, such as Dynamics AX, NAV, 365 BC, F&O, JDE, etc.

• Knowledge of general ledgers, bank reconciliation, and payment terms.

• Previous Accounts Payable or software/SaaS support work experience

• Familiar with or general understanding of business workflows (approvals, routings, limits, etc.).

• Detail-oriented individual who takes pride in fulfilling your work commitments.

• Strong presentation and communication skills.

• Fluency in English is mandatory as you will be supporting English-speaking clients only.

Please send your resume in English only. Any other language will not be considered.

Location and Working Conditions

This position is full-time and based in Tunis, Tunisia and on a hybrid model (2 days from Office + 3 days from Home). Most work is desk-based.

What We Offer:

• Daily Dining Delights: Enjoy up to 160 TND/month budget for meal vouchers.

• Healthcare Insurance: Comprehensive medical insurance for you and your direct family (spouse & children).

• Stay Fit and Active: We sponsor up to 300 TND for your gym membership.

• Easy Commutes: We reimburse your transportation, offering up to 200 TND each month.

• Continuous Learning: Access to LinkedIn Learning, role-specific trainings, & our internal English language coaching sessions.

• Employee Referral Program: Recommend future colleagues and receive a referral bonus as a token of appreciation.

• Time to Recharge: Enjoy 25 days of paid annual leave + 1 extra day off for your birthday! + sick leave of 5 days per year

• A Warm Welcome: You'll get a cool welcome pack, including all the IT equipment and essentials you need to get started.

Our entrepreneurial culture will give you the opportunity to influence our direction and your career while having the stability, benefits, and career possibilities of a global company, working with both domestic and international clients. We offer you a challenging position in a fast-growing company with strong financial ownership and a clear vision.

Medius is committed to fair and equitable compensation practices.

Actual compensation will be determined based on several factors, including but not limited to relevant skills, experience, qualifications, certifications, internal equity, and the geographic location in which the role is performed. Compensation may vary for roles performed in different locations due to differences in the cost of labour.

The total compensation package for this position may also include eligibility for variable compensation (such as a performance bonus or commission), benefits, and/or participation in other incentive or benefit plans, in accordance with the terms of the applicable plans. Benefits may include medical, dental, and vision coverage, paid time off, and retirement benefits, subject to eligibility requirements.

Medius is an equal opportunity employer. We are committed to providing equal employment opportunities to all qualified applicants and employees, without regard to race, colour, religion, sex (including pregnancy, sexual orientation, and gender identity or expression), national origin, ancestry, age, disability (physical or mental), genetic information, medical condition, marital status, citizenship or immigration status, military or veteran status, or any other characteristic protected by applicable federal, state, or local laws.

If you require a reasonable accommodation due to a disability or for religious reasons during the application or interview process, please review our accommodations process.