Payroll Manager

Job Summary

Job Description

• Oversee day-to-day, multi-state payroll processing to ensure payroll is accurate, timely, and compliant with company policies and applicable requirements; manage payroll procedures, internal controls, system reviews, and upgrades.
• Manage the review of payroll processing and the computation of pay in accordance with company policy, validating results and resolving identified discrepancies.
• Balance and maintain payroll controls; evaluate and investigate system output; identify, determine, and correct out-of-balance conditions; gather payroll data for financial reporting; and assist cross-functional teams with month-end balancing.
• Manage multiple payroll escalations concurrently, investigate errors and concerns, and drive timely resolution while communicating status and outcomes to appropriate stakeholders.
• Maintain current knowledge of federal, state, and local payroll laws and regulations; implement required policy, process, and system updates to support ongoing compliance.
• Manage the review process of personnel records to determine names, rates of pay, occupations of personnel, and changes in wage and occupation of employees on payroll.
• Collaborate cross-functionally with Information Systems, HRIS, Accounting, Payroll Tax, and business leaders to resolve complex issues, improve processes, support accurate financial reporting, and enhance the customer experience.
• Enhance overall customer service experience with SLA level process.
• Manage payroll vendors, including ADP and Equifax, by building effective relationships, evaluating performance and service levels, addressing issues, and ensuring third-party interfaces and processing support meet business requirements.
• Manage the year-end payroll processes.

Management responsibilities include:

• Provide strong, visible leadership for the payroll team by setting clear expectations, establishing accountability, and fostering a culture of collaboration, engagement, continuous learning, and operational excellence.
• Lead the training and development of staff through structured onboarding, ongoing coaching, cross-training, knowledge sharing, and individualized development plans that strengthen technical expertise, leadership capabilities, and career readiness.
• Manage team performance by setting measurable goals, conducting timely and meaningful performance reviews, providing regular feedback and recognition, addressing performance gaps, and supporting employee growth and accountability.
• Plan and manage team workload by aligning staffing and assignments with business priorities, monitoring capacity and service metrics, removing barriers, and ensuring payroll deliverables and customer requests consistently meet established service-level agreements (SLAs).
• Champion process improvement by evaluating workflows, controls, service trends, and team feedback; identify and implement scalable solutions that improve accuracy, efficiency, compliance, and the employee experience.
• Lead workforce planning and hiring activities, including assessing staffing needs, defining role requirements, interviewing and selecting qualified candidates, making compensation recommendations, and ensuring new hires are effectively onboarded and positioned for success.

Minimum Requirements

• Bachelor's Degree in Accounting, Finance or related degree and at least 4 years of payroll experience OR High school degree or equivalent and at least 6 years of payroll experience.
• At least 2 years of payroll experience with Workday.
• At least 3 years of leadership experience including coaching, mentoring, training staff and/or assigning work/projects to other members of a team.
• At least 1-2 years of payroll tax knowledge.
• Experience working with cross-functional teams and facilitating teams to identify and implement solutions to complex problems.
• Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
• Experience developing ways of accomplishing goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary.
• Experience with KPI’s, managing success of goals and evaluating trends to improve processes and employee performance.
• Experience in a public company including auditing and managing payroll controls, driving a control/audit ready environment, and conducting walkthroughs with auditors.
• Experience working with MS Office Suite.
• Advanced level skill in Microsoft Excel (for example: using AVERAGE function, merging and centering cells, V-lookup, printing centered page and/or creating a pivot table).
• Position requires travel at least 10% of the time for business purposes (within state and out of state).

Preferred Requirements

• Experience processing payroll for multi-entity company with over 15,000 employees

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position:

The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions, paid time off, as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. For a more comprehensive list of our benefits please click here.

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.