Customer Service Supervisor

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

Would you like to work for a rapidly growing international healthcare company? Bring your talents to an industry leader in medical technology and healthcare solutions - we’re a market leader and growing every day. This is a great opportunity to join Medtronic and lead a dedicated Customer Service team, supporting our people and ensuring we continue to deliver a high-quality experience to our customers.

As a Customer Service Supervisor, you will lead a team of Customer Service professionals, providing day-to-day direction, coaching and support to ensure effective, timely and accurate customer service. You will be responsible for team performance, productivity and development, while working closely with internal and external stakeholders to resolve operational issues and identify opportunities for continuous improvement.

We are looking for candidates who live within close proximity to our Medtronic office in Heerlen, the Netherlands. Following your full-time training period at the office, you will have the opportunity to work in a hybrid model. Depending on the country in which you live, office-based work will vary between 2 and 4 days per week, with the remaining days working from your home office.

As of 1 July 2022, the Dutch government requires cross-border employees to be physically present in the office for at least 80% of their working hours. Please note that relocation support is not provided for this position.

Responsibilities may include the following and other duties may be assigned:

• Manage and develop a team of Customer Service professionals, providing coaching, regular 1:1s, performance feedback and support for career development
• Plan, prioritise and allocate daily work to ensure an effective workflow, appropriate resource allocation and high levels of team productivity and service quality
• Support recruitment, onboarding, performance management, development, promotion and reward and recognition activities for team members
• Provide day-to-day operational and technical guidance, ensuring customer service activities are delivered in line with established processes and procedures
• Build effective relationships with internal and external customers and stakeholders, supporting the resolution of customer enquiries, service issues and operational challenges
• Communicate business and operational updates clearly, ensuring the team is informed and aligned with priorities and objectives
• Identify opportunities to improve customer service processes and systems, recommending practical solutions and contributing to continuous improvement initiatives
• Support the achievement of team objectives by monitoring performance, addressing operational challenges and making effective decisions around priorities and resources

Required Knowledge and Experience:

• Understanding of basic management approaches (work scheduling, prioritizing, coaching, process execution)
• Professional-level fluency in English and Dutch is required; French language skills are desirable
• Broad job knowledge of technical or operational practices within customer service.
• Prior experience with SAP will be considered an advantage
• Education and experience: High school/General Education Diploma (GED) with 5 years of experience, Associate’s degree with 3 years of experience, Baccalaureate degree, minimum 1 year of Customer Service Supervisory experience, or 3 years of Customer Service experience

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Recruitment Fraud Alert

We are aware of phishing scams targeting job seekers. Please keep the following in mind:

Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.

Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate.

If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments.

If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at [email protected].

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Netherlands: 53,600.00 EUR - 80,400.00 EUR | This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).