HR Specialist – Operations Governance and Quality Excellence

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

In this role, you'll work at the intersection of HR operations, governance, quality management, and continuous improvement. You'll partner with stakeholders across HR teams to ensure employee lifecycle processes are delivered accurately, efficiently, and consistently while helping drive operational excellence and service quality.

If you enjoy solving problems, identifying process improvements, analyzing data, and collaborating with teams to create meaningful impact, we'd love to hear from you.

Responsibilities may include the following and other duties may be assigned.

HR Governance & Quality

• Drive process compliance, quality, and consistency across HR operations.

• Conduct quality reviews and monitor performance to improve accuracy, efficiency, and service delivery.

• Partner with stakeholders to strengthen governance, controls, and accountability.

Offer, Contract & Documentation Management

• Oversee quality and governance of offer letters, employment contracts, and employee documentation.

• Review documents for accuracy, completeness, and compliance before release.

• Identify recurring issues and implement improvements to reduce errors and rework.

Stakeholder Partnership

• Collaborate with HR Operations, AskHR, HRBPs, COEs, and other key stakeholders.

• Resolve operational issues, manage escalations, and help deliver a seamless employee experience.

• Build strong partnerships to support service excellence and continuous improvement.

Continuous Improvement

• Identify process gaps, bottlenecks, and opportunities to simplify ways of working.

• Lead root cause analysis and support process improvement initiatives that enhance quality, turnaround times, and first-pass accuracy.

• Apply continuous improvement methodologies such as Lean, DMAIC, A3, or similar approaches.

Data, Reporting, & Insights

• Track and analyze operational metrics including quality, error rates, first-pass yield, rework, service levels, turnaround times, and stakeholder escalations.

• Develop dashboards and reporting that provide actionable insights and support data-driven decision-making.

• Recommend improvements that enhance operational performance and customer experience.

Required Knowledge and Experience:

• Bachelor's degree or equivalent experience.

• Minimum of 4 years of experience in a shared services, HR operations, HR service delivery, or similar environment.

• Experience working with HR processes, employee lifecycle administration, or HR service operations.

• Strong attention to detail and commitment to quality.

• Excellent analytical and problem-solving skills.

• Strong stakeholder management and communication skills.

• Ability to work effectively across multiple teams and functions.

• Experience using HR systems and reporting tools.

• Experience in governance, quality assurance, operational excellence, or process improvement roles.

• Familiarity with continuous improvement methodologies such as Lean, Six Sigma, DMAIC, A3, or similar frameworks.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Recruitment Fraud Alert

We are aware of phishing scams targeting job seekers. Please keep the following in mind:

Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.

Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate.

If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments.

If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at [email protected].

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.