Supervisor, Security Control Room

POSITION SUMMARY:

Reporting to Manager, Security Systems, the Supervisor, Security Control Room is responsible for monitoring all non-gaming related operational functions of the security department and other areas to ensure a safe, secure and comfortable environment within property is maintained.

PRIMARY RESPONSIBILITIES:

• Observes and monitors persons on premises using CCTV camera system, respond to persons behaving suspiciously or unlawfully and report security breaches
• Allocates resources and tasks by responding, in a timely manner, to telephone/radio requests, monitoring progression/completion of tasks, recording and logging of all relevant information
• Acknowledges, responds and records all alarms within appropriate time frame
• Maintains Security Access System
• Monitors and coordinates communications during emergencies
• Maintains and monitors radios and equipment
• Provides assistance and information to security operations
• Assists in training of new Control Room Officers
• Performs additional tasks as required including the functions of a Security, Staff Entry and Loading Dock Officer
• Performs administrative tasks including reports and compilation of statistics
• Adheres to and exhibit pro-active leadership in accordance with MELCO's Health and Safety policy by assuming responsibility and accountability for the health and safety of employees and for the working environment
• Adheres to and exhibits pro-active leadership in accordance with all established policies and procedures within the department and company
• Adheres to and exhibits pro-active leadership in accordance with MELCO's Equal Opportunity and Diversity policies by assuming responsibility for ensuring the workplace is free of unacceptable workplace behaviour, and a workplace culture of equity and diversity is fostered
• Adheres to MELCO’s health and safety requirements
• Actively participates in health and safety activities to ensure that workplace hazards are minimized and the health and safety of all employees is valued
• Monitors Retailers and Hotel environs as directed
• Adheres to all company policies and procedures
• Reports accidents, injuries and unsafe work conditions to superiors and relevant departments
• Performs other reasonable job duties as assigned by superiors from time to time

KEY PERFORMANCE INDICATORS:

• Achievement of KPO’s and implementation of strategies as identified in the Business Plan
• Department and company policies and procedures are adhered to
• Performance and succession criteria are met
• Collection, recording, analyzing and reporting information
• Planning and organizing activities
• CCTV monitoring of Retailers and Hotel
• Completion of tasks in a timely manner

QUALIFICATIONS:

Experience

• Minimum of 2 year with Casino Security experience
• Verbal Greek and English is essential
• Competent use of Microsoft Suite of products and keyboard skills
• Experience with security access control systems
• Experience with Photo ID applications favourable

Education

• High School Graduate
• Security Certifications will be considered as an advantage

Skills / Competencies

• High level of integrity
• Ability to demonstrate discretion and confidentiality
• Good organisational skills
• Capacity to withstand shift work and rotating shifts
• Greek and English language - both written and spoken
• Computer Literate
• Attention to detail

PERSONAL COMPETENCIES:

• Results orientated, demonstrates advanced business acumen and accepts accountability for results
• Demonstrates advanced communication and interpersonal skills
• Has a strong work ethic
• Leads others to achieve business objectives
• Encourages people to work as a team
• Exhibits advanced people management skills
• Understands different cultures and diversity
• Attention to detail
• Highly organized
• Confident
• Friendly
• Ability to work without supervision
• Mature
• Calm