Customer Support Engineer

At Mendix - Siemens, we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow‘s reality. Find out more about the Digital world of Siemens here: http://www.siemens.com/careers/digitalminds

Are You a Problem-Solver with a Passion for Customer Success? Join Our Organization!

Do you love solving puzzles? Are dedicated to customer success? If so, we want you to join us! We're rapidly growing our Mendix Customer Support team in Rotterdam, and we're looking for talented individuals like you to join us.

Why Join Mendix?

Our team thrives on multi-tasking, keeping up with the latest features and technologies while assisting our customers through support tickets. We value customer interactions, enjoy problem-solving, and take pride in resolving sophisticated issues. Every day, we strive to enhance our customers' experience, improve our product quality, and elevate our support services. We excel when challenges are toughest, working diligently to identify root causes and solutions with passion and persistence.

Our Team Culture

We are an open and diverse team, bringing together varied backgrounds and talents. We are respectful, focused, and dedicated to providing outstanding services to our customers. If you’re passionate about helping others and want to be part of a team that values collaboration and service excellence, Mendix is the place for you.

As a key member of our team, you will:

• Take ownership of platform and product issues, working independently with customers to resolve platform and application development/deployment issues.
• Investigate, reproduce, and solve reported issues, identifying suitable solutions or root causes within our platform infrastructure and software.
• Manage all stakeholders by clearly communicating reported issues to the R&D team, Product Manager, and Technical Account Manager, ensuring effective multi-functional coordination.
• Work with minimal direction, making independent decisions with discretion.
• Effectively handle your time, prioritizing daily tasks based on the severity of the problem and its business impact on the customer.
• Set and maintain customer expectations by adhering to Service Level Agreements and prioritizing reported incidents.

You are the flawless fit if you:

• Are a high-energy professional who loves engaging with customers to solve their challenges.
• Hold a B.S. in Information Systems, Engineering, Computer Science, or equivalent.
• Have excellent communication skills, both written and verbal, in English.
• Are passionate about technology with strong problem-solving and analytical skills.
• Are well-organized, flexible, and able to keep track of your tasks.
• Have an understanding of and curiosity about programming languages, integration, relational databases, and/or cloud technologies (e.g., AWS, Azure).
• Have experience in a customer-facing technical support or consultancy role, or other relevant work experience (preferred).