ISV Technical Account Manager - EMEA

This role is the technical lead for our EMEA ISV partners, helping software companies build and scale commercial products using Mendix, AI Cloud and Graph Studio. Together, these technologies combine application development, data and AI capabilities to help partners build more intelligent software products.

Our ISV partners build products or product suites that are deployed repeatedly across many end customers. Their technical choices therefore directly affect the scalability, reliability, maintainability and market success of their products.

The impact of this role goes beyond technical success. You help partners build products that succeed in the market, while identifying where our wider platform can create additional value. This includes expanding the use of Mendix and introducing AI Cloud and Graph Studio where they can strengthen the partner's product.

As an EMEA ISV Technical Account Manager, you own the post-sales technical relationship with a portfolio of ISV partners. You work closely with CTOs, CPOs, architects and engineering teams, helping them become technically self-sufficient and scale their products across their customer base.

Responsibilities:

Technical strategy

• Build trusted relationships with CTOs, CPOs, architects and engineering leaders
• Translate partner product and business objectives into a clear Technical Success Plan
• Track technical progress, risks and opportunities together with the partner and ISV commercial lead

Architecture

• Advise partners on product architecture, development practices and effective use of our technologies
• Advise on architecture supporting repeatable deployment, scalability, maintainability and product evolution
• Provide hands-on guidance through workshops, prototyping, troubleshooting and light development
• Identify technical risks and blockers early and help partners resolve them
• Engage Mendix experts or implementation partners when additional expertise or development capacity is required

Enablement

• Enable partner engineering teams to independently build, operate and evolve their products
• Tailor technical enablement to each partner's product, experience and development roadmap
• Share relevant best practices, development patterns, technical resources and platform updates

Growth

• Help partners successfully launch and scale their products across an increasing number of end customers
• Identify opportunities to expand Mendix usage within existing products or across their product portfolio
• Surface opportunities for AI Cloud and Graph Studio to strengthen products and create customer value
• Turn technical opportunities into broader platform adoption together with the ISV commercial lead

Collaboration

• Maintain a clear view of partner technical health, progress, risks and opportunities
• Provide technical input to the ISV commercial lead to support partner growth and account strategy
• Coordinate with Product, technical specialists, implementation partners and wider Siemens teams when needed

Feedback

• Bring partner feedback and technical blockers to Product, Field CTO and ISV leadership
• Keep partners informed about relevant product developments and roadmap direction

Share best practices, improve ISV technical playbooks and mentor TAM peers

Requirements:

• Technical depth: strong software engineering and architecture knowledge with credibility among experienced technical teams
• Technology: strong understanding of modern software development, cloud, data and AI
• Account planning: translate partner objectives into Technical Success Plans and drive progress against them
• Architecture: advise on architecture, integrations, scalability, reliability and development practices
• Hands-on capability: comfortable with technical workshops, troubleshooting, prototyping and light development
• Stakeholder management: build trusted relationships with CTOs, CPOs, architects and engineering leaders
• Commercial awareness: connect technical decisions and product success to partner growth
• Opportunity identification: identify growth opportunities across Mendix, AI Cloud, Graph Studio and the wider Siemens portfolio
• Collaboration: work effectively with ISV Sales, Product, technical specialists and implementation partners
• Partner advocacy: translate partner needs and technical feedback into actionable internal input
• Knowledge sharing: share best practices, improve technical playbooks and mentor peers
• Growth mindset: continuously develop skills and use AI effectively in daily work

Experience:

• Degree in computer science, engineering or related field, or equivalent practical experience
• Experience in technical account management, software engineering, architecture, consulting or similar roles
• Experience building or supporting commercial SaaS or software products is strongly preferred
• Comfortable working across EMEA and travelling for partner engagements when required