Principal Engagement Manager
Position Overview
The Engagement Manager is accountable for shaping, qualifying and governing customer engagements that deliver measurable business outcomes through Siemens Professional Services. Working across industries and a broad portfolio that includes Intelligence Center X (ICX), SLC, Mendix and other Siemens Digital Industries Software offerings, this role connects customer priorities, account strategy, solution architecture, commercial structure and delivery readiness.
The role owns the engagement lifecycle from early discovery and value framing through proposal, contracting, mobilization and executive governance. Success requires the ability to translate business needs into executable services engagements, build trusted relationships across customer and Siemens teams, protect delivery and commercial integrity, and expand the services pipeline through successful outcomes.
Key Responsibilities
1. Account Strategy and Opportunity Development
Lead the Professional Services componentof account plans across an assigned portfolio of customers and industries.
Partner with Sales, Portfolio Development, Presales, Solution Architects and Delivery leaders to identify, shape and prioritize services opportunities.
Connect customer business priorities to Siemens capabilities, defining outcome-oriented transformation roadmaps rather than isolated product deployments.
Build trusted relationships with customer executives, business leaders, technology stakeholdersand delivery sponsors.
Maintain a qualified pursuit pipeline and contribute to bookings, revenueand growth objectivesthrough expansion of existing accounts and development of new opportunities.
Bring relevant industry, portfolio and delivery insights into account strategy, customer workshopsand executive discussions.
2. Discovery, Value Framing and Engagement Definition
Lead structured discovery to clarify the customer problem, desired outcomes, value hypotheses, operating constraintsand measures of success.
Orchestrate the right Siemens and partner expertiseacross ICX, SLC, Mendixand adjacent products to define an integrated solution and services approach.
Translate discovery outputs into a clear engagement model, scope, deliverables, assumptions, dependencies, acceptance criteriaand governance structure.
Develop defensible estimates, schedules, staffing models and commercials using approved Services Delivery Framework methods and tools.
Identifydelivery, technical, commercial, security, data, adoptionand organizational risks early, with explicit mitigations and ownership.
Prepare and review Statements of Work and related proposal content, ensuring alignment with global standards, legal requirementsand customer expectations.
Engage Legal, Finance, Commercial, Productand leadership stakeholders when non-standard terms, complex dependencies or elevated risk require resolution.
3. Commercial and Financial Management
Ensure proposals are commercially viable, financially sound and structured to balance customer value with Siemens delivery risk.
Select the appropriate engagementand contracting model, including fixed-fee, time-and-materials, phased, pilot-to-scale and partner-supported approaches.
Optimizethe delivery mix across local, nearshore, offshore, partner and contractor resources while preserving accountability, qualityand required expertise.
Maintain accuratepursuitforecasts for bookings, revenue, cost, margin, resource demandand timing in the relevant business systems.
Provide peer reviews of proposals and support annual and quarterly services planning.
4. Delivery Mobilization and Governance
Bridge Sales and Delivery by leading a disciplined handover that confirms scope, customer commitments, commercials, risks, staffingand success criteria.
Work with Services leadership to secure appropriately skilled engagement leadership, project management, architectureand delivery resources.
Ensure effective project mobilization, customer onboarding, governance cadence, decision rights, escalation pathsand working agreements.
Participate in executive steering committees, project reviewsand account reviews to maintainalignment on outcomes, risks, decisionsand commercial health.
Support the Project Manager and Delivery Lead in resolving scope, resource, dependencyand commercial issues without displacing delivery accountability.
Identifyexpansion opportunities based on achieved value, emerging needsand the customer roadmap, and transition them into qualified pursuits.
Ensure lessons learned, reusable assetsand customer feedback are captured and shared across the engagement management community.
5. Practice Leadership and Continuous Improvement
Promote consistent use of Siemens engagement, estimating, proposal, governanceand risk-management standards.
Contribute reusable playbooks, templates, case studiesand best practices that improve speed, qualityand scalability across the practice.
Build working knowledge across the Siemens portfolio and maintainsufficient fluency to connect product capabilities into coherent customer solutions.
Mentor peers and delivery contributors in engagement shaping, executive communication, commercial disciplineand customer governance.
Represent Siemens with integrity and comply withall applicable legal, commercial, information security, health and safety, and business-conduct requirements.
Required Qualifications
10+ years of experience across professional services, consulting, enterprise software, solution delivery, customer success or services sales, including meaningful experience shaping and governing complex engagements.
Demonstrated ability to lead cross-functional pursuits from discovery through proposal, contracting, mobilizationand deliverygovernance.
Strong commercial and financial acumen, including estimation, pricing, contracting models, forecasting, margin awarenessand risk management.
Executive-level communication and facilitation skills, with the ability to simplify complex topics, influence decisionsand manage competing stakeholder expectations.
Experience coordinating global and partner-enabled delivery teams across multiple priorities and organizational boundaries.
Ability to define clear outcomes, scope, assumptions, dependencies, acceptance criteriaand governance for software-enabled transformation initiatives.
Bachelor’s degree in business, computer science, engineering, mathematics or a related field, or equivalent relevant experience.
Willingness to travel and work across customer locations and time zones as required, consistent with company policy and local requirements.
Preferred Qualifications
Experience with Siemens Digital Industries Software, including one or more of ICX, SLC, Mendix, Teamcenter, NX, Opcenter, Graph Studio, AI Studioor related portfolio offerings.
Experience shaping multi-product or solution-centric programs that integrate applications, data, AI, workflowand enterprise platforms.
Experience working across industrial, manufacturing, aerospaceand defense, automotive, electronics, semiconductor, energyor other complex enterprise environments.
Background in large-scale software implementation, program leadership, solution architecture, organizational changeor value realization.
Experience with prescriptive, best-practice-led deployments that balance customer requirements with standard capabilities and sustainable operating models.
Success Measures
Quality and conversion of the qualified services pipeline.
Bookings, revenue, marginand forecast accuracy for the assigned portfolio.
Engagementreadiness at handover, including clarity of scope, staffing, commercials, governanceand risk ownership.
Customer confidence, executive alignmentand measurable progress toward agreed business outcomes.
Expansion of successful engagements into repeatable, scalable customer value.
Adoption of standard methods, reusable assetsand lessons learned across the practice.
Core Competencies
Competency
What good looks like
Customer and business acumen
Understands customer strategy, operating context and value drivers.
Engagement shaping
Turns ambiguity into a clear, executable and outcome-oriented engagement.
Commercial discipline
Balances customer value, delivery feasibility, financial objectives and risk.
Executive communication
Communicates decisions, tradeoffs, risks and impact with clarity.
Orchestration
Aligns Sales, Presales, Architecture, Delivery, Product, partners and customers.
Governance and escalation
Creates decision clarity and drives timely resolution of issues.
Portfolio fluency
Connects multiple Siemens capabilities into coherent solutions.
Growth mindset
Uses delivered value to build trust, references and expansion opportunities.
Closing
Compensation and Benefits
The pay range for this position is 146,700-293,400 annually. The actual wage offered may be lower or higher within this range depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.
In addition to the base salary, this position is eligible for a target incentive of 7.5% of the base salary. Siemens offers a comprehensive benefits package that includes health, dental, and vision insurance, a 401(k) plan with company match, paid time off, and professional development opportunities.