Director, Content Delivery

Job Description

Job Title: Director, Content Delivery

Position Summary

The Director, Content Delivery is accountable for the performance, scalability, and evolution of the Content Hub & DPP operating model. This role leads an internal team of direct reports and has end-to-end responsibility for the outsourced centralized content delivery service, ensuring high-quality, compliant, efficient, and stakeholder-centered delivery across agile marketing teams. The Director partners across Marketing Operations, CEI, Therapeutic Areas, Content Accelerator, DHH/IT, Compliance, Finance, Procurement, and managed service partners to drive operational excellence, financial stewardship, continuous improvement, and adoption of AI-enabled and automated ways of working that support the future-state customer engagement model.

Primary Responsibilities

• Lead the Content Hub & DPP centralized content delivery operating model, with accountability for end-to-end service performance across content creation, approval, production, publishing, optimization, and operational support.

• Manage, coach, and develop a team of Assoc Directors responsible for the end-to-end content delivery service within a portfolio of agile teams, including governance, service management, and stakeholder engagement.

• Own performance management of the outsourced centralized content delivery service, holding managed service partners accountable for quality, capacity, productivity, cost effectiveness, staffing, capability development, and service-level outcomes.

• Establish and monitor operational metrics, KPIs, SLAs, and stakeholder feedback mechanisms to improve throughput, cycle time, quality, utilization, compliance, and customer experience.

• Lead annual planning, demand forecasting, capacity planning, resource optimization, budget management, and financial governance for content delivery services.

• Partner with Content Capabilities, DHH, Tech Product Owners, and business stakeholders to operationalize AI-enabled workflows, automation, dynamic content, and Blueprint-aligned ways of working.

• Build trusted partnerships across CEI, Marketing, DHH, and Content Accelerator to align service delivery with business priorities.

• Ensure content delivery operations adhere to applicable compliance, privacy, quality, promotional review, and documentation requirements.

• Lead managed service governance routines, including performance reviews, escalation management, contract alignment, and continuous improvement planning with outsourced delivery partners.

• Oversee service intake, prioritization, demand management, and operational risk processes to ensure delivery capacity is aligned to business priorities and service disruptions are proactively mitigated.

Required Qualifications

• Bachelor’s degree required.

• 10+ years of experience in marketing operations, content operations, digital production, creative operations, agency operations, managed services, or related disciplines.

• Demonstrated experience leading direct reports, cross-functional teams, enterprise programs, and scalable operating models.

• Experience managing external agencies, outsourced delivery, or managed service partner performance, including service-level outcomes and operational accountability.

• Strong financial management, resource planning, operational performance management, and stakeholder management experience.

• Proven ability to lead organizational change, innovation mindset, influence senior stakeholders, and drive execution through ambiguity.

Preferred Qualifications

• Knowledge of content lifecycle management, agile ways of working, Workfront, VVPM, DAM, Design System, Content Management Platforms, and marketing technology ecosystems.

• Experience implementing AI-enabled workflows, automation, dynamic content, or content intelligence capabilities.

Required Skills:

Preferred Skills:

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As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. Asa federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

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The salary range for this role is

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.

You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

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Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

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