Customer Support Specialist - Fully Remote
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Salary
$40k – $50k per year
Location
Remote (likely Argentina, Brazil, Colombia, Mexico, Anguilla, Antigua and Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Bonaire, Sint Eustatius and Saba, Cayman Islands, Chile, Costa Rica, Cuba, Dominica, Dominican Republic, Ecuador, El Salvador, Falkland Islands, Georgia, Grenada, Guatemala, Guyana, Haiti, Honduras, Jamaica, Montserrat, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Suriname, Trinidad and Tobago, Turks and Caicos Islands, Uruguay, Venezuela)
Employment
Contractor
First seen by Alion on Nov 1, 2026. Mercor scores A on the Alion truth index.
Overview
Company
Impact
Profile match
Mercor is an American company founded in 2023 by three Thiel Fellows that recruits and pays domain experts to produce the training and evaluation data frontier artificial intelligence labs need. Its business shifted quickly from general talent matching to expert data work: as models became competent at ordinary tasks, the scarce input became judgement from practising doctors, lawyers, bankers and engineers, and Mercor sources, vets and pays those people at very large scale. Headquartered in San Francisco and valued in the billions within two years of founding, it pays out enormous sums annually to a contributor network rather than employing them.
Backed by General Catalyst, Felicis, Silicon Valley Investclub
About the job
Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.
Position: Customer Success Engineer (LatAm)
Type:Contract
Compensation:$40,000–$50,000
Location:Remote
- Respond to support requests from Mercor’s talent pool who have questions or issues applying for roles on our platform.
- Triage and investigate talent-reported issues by examining telemetry data, inspecting network requests, writing queries against our database, and troubleshooting common browser issues.
- Consolidate insights and make recommendations about product areas needing improvement.
- Build talent-facing documentation to address common questions in our support queue.
- Maintain enthusiasm and positivity while writing replies in near-perfect English.
Must-Have
- Ability to debug web applications, likely from a Degree in Computer Science, Software Engineering, or a related technical field OR experience building modern web applications (React, Node, Flask, Next.js, etc.) OR 2-5 years of experience supporting customers on such web applications.
- Experience doing SaaS-based product work.
- Experience using a support platform like Zendesk, Intercom, Help Scout, Freshdesk, or Crisp.
- Upload resume
- AI interview based on your resume
- Submit form
- For details about the interview process and platform information, please check:
- For any help or support, reach out to:
PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.
Originally posted on Himalayas
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