Dining Room Supervisor

Description:

This position is responsible for overseeing the set up, service, and clean up periods of the Dining Room. This position also directly supervises the student work staff and provides the necessary training and scheduling of student and part time workers. Oversees the Work-Study program with assistance from the Dining Services Operations Manager.

Schedule: 5 days per week with rotating weekends. Hours: 12 pm - 8:30 pm during the academic year and 11 am - 7:30 pm during the summer.

Primary Duties

• Ensure that meals are set up in a timely fashion, proper food temperatures are maintained and documented, and meal periods are running smoothly and efficiently.
• Consistently train and mentor all student and part-time workers to ensure the restaurant is clean, product is presented and served properly and excellent customer service is achieved.
• Ensure that food is properly stored and equipment is properly cleaned and stored after meals.
• Utilize shift cards to ensure restaurant is properly staffed and scheduling needs/changes are communicated to the Assistant Manager and other Supervisors.
• Supervise and assign daily tasks to student and part-time workers to ensure quality customer service is given and excellent food is served at all times. Exercise corrective and disciplinary action as necessary.
• Help to plan, organize and implement dining room Monotony Breakers.
• Facilitate performance appraisals for adult workers as needed.
• Know, follow, and enforce proper cash policies. Responsible for safe, deposits, change orders, and cash advances.
• Oversee proper portion size to ensure correct utensils are being used and safety and sanitation regulations are being followed in all aspects of the operation.
• Maintain proper cleaning of ice cream machine, troubleshoot any problems with it and ensure machine is filled and used properly.
• Ensure compliance with professional practice manual, student employee manual, and the Messiah College Community Covenant.
• Maintain consistent and reliable attendance.

Secondary Duties

• Decorate dining room for seasons, special events and theme meals.
• Assist in all Dining Services areas as needed.
• Other duties as assigned.

Critical Operating Practices

This position requires the following of the incumbent:

• Consistent demonstration of the highest standards of personal integrity
• A commitment to cultural intelligence and developing strong inter-cultural engagement skills
• Productive efforts toward the achievement of department goals and the University’s strategic plan
• Consistent engagement in the communication process, actively seeking to make sure that priorities and initiatives, as well as changes are communicated abundantly
• Consistent efforts to foster a work environment that is rooted in Christian values
• Integration of Christian faith into daily work

Compliance

Employees must comply with the use of Personal Protective Equipment (PPE) which includes, but is not limited to, safety glasses, chemical splash goggles, protective footwear, gloves (mechanical, chemical resistant, electrical, cut-resistant), face shields, hearing protection, protective clothing, etc. Requirements for use of PPE are communicated in the Safety Manual, Section 25; by supervision; in area safety rules; in machine and process procedures; and by posted signage. In addition, if a task exists with an inherent potential hazard but the use of PPE has not been identified, employees are encouraged to use the appropriate PPE to protect against the hazard.

Education Required

High school diploma

Education Preferred

N/A

Experience Required

ServSafe certification within 6 months of hire date

Experience Preferred

2 years food experience

Skills, Characteristics Required

• Ability to understand the requirements of each job in the food court, dishroom, and dining room.
• Excellent communication skills including the ability to train, monitor and communicate with both student and part-time workers.
• Demonstrated knowledge of portion sizes, and use and care of all equipment.
• Excellent organizational skills including the ability to analyze scheduling needs, organize and communicate student schedules, and maintain Work-Study files.
• Effective time management skills enabling productivity in a high volume environment.

Special Working Conditions

Staff member must be able to lift 50 lbs using proper lifting technique. Must be able to perform all essential job functions, which require prolonged standing on one place, pushing, pulling, lifting and walking on hard surfaced floors. This position is essential; employees providing essential services must report to work as scheduled by their supervisor in the event of an emergency closing or delay.

Driving Requirements

N/A