Restaurant Operations Manager

Description:

Manage and support the daily operations of the Lottie Nelson Restaurant on the University campus.

Primary Duties

• Provide leadership and direction to the team within the dining operation, achieving expectations and directives.
• Understand, follow, and enforce Dining Services policies.
• Responsible for safes, deposits, change orders, cash advances, and cash handling training for team members.
• Manage, train and mentor regular full time, part-time, and student employees on all aspects of the operation including customer relations, product quality, culinary production, proper food presentation, cleanliness, sanitation, and ServSafe time and temperature procedures.
• Support the daily production of food and merchandizing (presentation) of the restaurant, while adhering to current ServSafe guidelines.
• Supervise and monitor product handling, quality, merchandising, and portion control for all food items requiring preparation for menu selections in support of the culinary team.
• Verify, coordinate, and maintain schedules for staff, student leaders, and student workers in accordance with labor guidelines.
• Work with the Director of Dining Services, Purchasing Manager and Culinary Team to create and implement Monotony Breakers.
• Ensure compliance with professional practice manual, student employee manual, and the Messiah University Community Covenant.
• Assist in the development of departmental budget and projections of income and expenses.
• Ensure the targeted financial goals of the restaurant are met and or exceeded.
• Maintain computer software systems for the daily running of each operation (Blackboard, C-Bord, Word, Excel, Publisher, Powerpoint, and Touch Screen System).
• Explore growth opportunities (new products, featured items, staff development, publicity, and marketing) for the restaurant and implement when possible.
• Encourage innovative thinking in all restaurants to increase operational effectiveness.
• Maintain consistent and reliable attendance.
• Maintain all social media outlets ( Facebook, Twitter, Instagram, Messiah Dining Website) to ensure that all marketing efforts to increase awareness is met.

Secondary Duties

• Assist in other Dining Service operations and assist the Dining Services management team with special projects as needed.
• Communicate with other campus departments and vendors.
• Other duties as assigned.

Critical Operating Practices

This position requires the following of the incumbent:

• Consistent demonstration of the highest standards of personal integrity
• A commitment to cultural intelligence and developing strong inter-cultural engagement skills
• Productive efforts toward the achievement of department goals and the University’s strategic plan
• Consistent engagement in the communication process, actively seeking to make sure that priorities and initiatives, as well as changes are communicated abundantly
• Consistent efforts to foster a work environment that is rooted in Christian values
• Integration of Christian faith into daily work

Compliance

Employees must comply with the use of Personal Protective Equipment (PPE) which includes, but is not limited to, safety glasses, chemical splash goggles, protective footwear, gloves (mechanical, chemical resistant, electrical, cut-resistant), face shields, hearing protection, protective clothing, etc. Requirements for use of PPE are communicated in the Safety Manual, Section 25; by supervision; in area safety rules; in machine and process procedures; and by posted signage. In addition, if a task exists with an inherent potential hazard but the use of PPE has not been identified, employees are encouraged to use the appropriate PPE to protect against the hazard.

Education Required

Associate’s Degree in the field of Hospitality Management or related field.

Education Preferred

Bachelor's Degree in the field of Hospitality Management and/or equivalent experience preferred.

Experience Required

• 5 years restaurant experience and 3 years in a supervisory role
• Food cost and labor cost management training and experience preferred

Experience Preferred

N/A

Skills, Characteristics Required

• ServSafe certified or able to earn certification within 12 months of employment
• Outstanding leadership skills
• Ability to manage and achieve budgeted targets in foodservice operations
• Proficient in computer use and Microsoft Office Suite
• Demonstrated knowledge of culinary practices
• Excellent interpersonal skills; effective in communication, training, scheduling, and staffing
• Good decision maker
• Ability to positively motivate staff and work in a busy environment, leading by example

Special Working Conditions

Flexible schedule (late nights and weekends); must be able to lift up to 25 to50 lbs. and stand for extended periods. This position is essential; employees providing essential services must report to work as scheduled by their supervisor in the event of an emergency closing or delay.

Driving Requirements

This position requires the operation of a Messiah University owned or leased vehicle and the employee must possess and maintain a current driver's license, meet the established criteria, and abide by all policies and procedures as presented in the University's Fleet Vehicle Use Policy.