Executive Support Technician

Responsibilities

Proactively identify, plan, and execute projects aimed at enhancing executive support operations and improving customer experience. Manage crisis escalations accurately by collaborating with cross-functional partners to resolve complex issues. Engage with partners across the industry to enhance the user experience of third-party applications for Meta's Executive population. Contribute to the creation and updating of various types of documentation related to Executive support operations. Work on tooling and automation projects that benefit all of Meta and its partners. Showcase an understanding of VR/AR/MR hardware and AI technologies to support VIP demos and product teams. Train and mentor fellow team members to enhance their skills and knowledge, helping them reach their full potential. Travel globally up to 25% of the year to support various Leadership events and residences. Participate in a global on-call rotation, requiring flexibility and availability during evenings and weekends. Evaluating the severity of incidents or requests involving various operating systems Troubleshooting enterprise-level network services

Qualifications

Bachelor's Degree or an equivalent of 4+ years of IT support experience Executive Support Experience is required Solutions-oriented with demonstrating communication skills Experience working independently and prioritizing tasks effectively Demonstrates the necessary interpersonal skills to build relationships with executive-level employees Experienced in cross-functional collaboration to ensure seamless operations Experienced in security threat assessments, mitigations and protocols Experience navigating various system administrator tools Proficiency in PowerShell and scripting Demonstrated project management skills, and capacity to create and manage project plans, timelines, and budgets Demonstrates understanding of Video Conferencing technologies Subject matter expert in crisis management while effectively collaborating with multiple teams Proficient administration of various SaaS applications Prior experience with VR/AR/MR hardware, preferably Meta's product suite Known track record with Vendor Services and Vendor Management Experience monitoring and maintaining Service Level KPIs Proficient in managing technical aspects of global events Well-versed in residential support systems Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements) Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews) Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies