Program Manager, IP Operations

We’re the team that drives our strategic and program investments to enhance and advance mitigation against violations of Meta’s IP policies and procedures. We are responsible for upholding protection of IP on Meta’s platform, tackling complex legal issues through product-driven and programmatic strategy, and navigating the changing landscape on the Internet. We are constantly balancing mitigating legal risk with making the world more open and connected while scaling our operations to support Meta’s 3 billion users and the broader rights holder and regulatory community.

As a Program Manager within our global Intellectual Property (IP) Operations team, you will set goals and strategies to execute in support of prioritized investments to increase efficiency and improve operational processes and maturity in core production workflows. You will execute strategies to maintain health within core IP areas, including copyright, trademark, and counterfeit, address new and emerging risks, and bring a product-driven mindset to balancing legal and regulatory obligations. You will be on the front lines of improving and maturing operational processes and systems, building the best IP protections for people and brands to create, share and promote content. In this role, you will lead cross-functional initiatives, influence strategy, and drive workflow health and operational excellence.

Responsibilities

Identify and solve problems to mature the IP program, connecting them to broader organizational themes and company priorities, and driving strategies to execute prioritized operational investments General program management, leveraging data and insights to identify opportunities and identify challenges before they arise, predict roadblocks, strengthen cross-functional relationships, and execute on plans Build out and strengthen operational processes and systems to deliver efficient IP reporting, innovative risk mitigation, and operational health Ideate and inform the development of team goals. Work with team members on strategies for executing, measuring progress and sharing results that enable the team to identify efficiency gains and improvements, while developing and partnering on upstream product-driven solutions at scale Develop, lead, and influence solutions to optimize operational processes, improve program health, and enable tooling improvements that aim to mitigate IP risks, working closely with key cross-functional partners, including Product, Engineering, Legal, and Policy Negotiate, assess, and communicate trade-offs for operational decisions with the broader cross-functional team to optimize processes and increase maturity Align and support operational readiness needs when launching or implementing changes in IP and with cross-functional stakeholders Hold stakeholders accountable when progress on priority investments is in jeopardy, while maintaining respectful relationships in difficult situations Drive effective, concise, and persuasive program communications, including root cause analysis, internal/external escalation coordination and communications to leadership, and business recommendations for broader stakeholder groups Understand Meta’s strategic, legal and compliance position and deliver outcomes that are aligned with our mission and recognized as industry-leading

Qualifications

5+ years of relevant experience working in consulting, strategy, operations, or equivalent program management experience, or an educational degree in project management, business, marketing, finance, or operations Effective critical thinking and experience in leveraging data to anticipate and unblock problems and drive solutions Proven time-management and organizational skills Experience working with engineering teams to develop and improve operational systems and tools Experience in driving collaboration of cross-functional teams, coordinating effectively, and motivating team members toward shared goals Experience resolving conflicts by finding win-win scenarios, identifying trade-offs, and setting clear priorities Experience in controlling risk and setting priorities Experience communicating effectively via various formats, time zones and audiences, including within operations teams and across key stakeholders and senior leadership Bachelor's degree in Business, Commerce, Information Systems, Finance, Law, Cybersecurity, Risk Management, Operations, Project Management, Security, Audit or related fields Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews) Security industry certifications (CISSP, CISA, CISM) Familiarity with social media, trust & safety, customer support domains Process improvement certifications (Lean Six Sigma) Project management certifications (PMP, CAPM, PRINCE2) Experience with AI tools, agentic systems & automation platforms Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies Experience working with outsourced BPO vendors 2+ years experience in Risk, Compliance, Security, Audit roles Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)