Billing Analyst

This position is responsible for participating in the completion of tasks required to meet Key Success Indicators and Objectives within the Billing department. The Billing department is primarily responsible for ensuring accuracy and completeness of billing for both the resident and client, ensuring timely processing and payment of LDC Bulk Bills and timely and accurate processing of Client Remittances.

Responsibilities:

• Processing Invoices within the established SLA’s while maintaining a high quality standard.
• Ensuring resident bills are accurate and generated in accordance to the established bill cycles.
• Ensuring that any new accounts are set up for Billing & Settlements processes including the set-up and maintenance of account fees and credits.
• Resolving and closing exceptions while identifying areas of improvement in the operational process to prevent future exceptions.
• Identify opportunities to streamline billing processes, improve efficiency, and reduce errors. Implement solutions to enhance the accuracy and effectiveness of billing operations.
• Investigate and resolve billing discrepancies. Collaborate with relevant departments to address issues promptly.
• Making recommendations, executing and testing changes, improvements and controls to the Billing processes.
• Handling client escalations while proactively seeking ways to help improve customer experience.
• Performing other duties in the Billing operations department as assigned.
• Provide training and support to internal teams on billing procedures, systems, and best practices

Qualifications:

• University Degree or Business Administration Certificate or related equivalent experience - New Grads welcome!
• Minimum 2-year experience in Billing Operations preferred
• Basic knowledge of SQL is required.
• Advanced knowledge and experience with Microsoft Suite Products (Excel Advanced skills are required - Pivots, VLOOKUP & if statements)
• Oracle CC&B system knowledge is an asset.
• Excellent communication and interpersonal skills.
• Highly motivated, pro-active, a flexible professional with the ability to adapt to a complex and vastly changing environment.
• Works well under pressure, can work independently/self-manage, fast learner and meet tight deadlines
• Flexible to work extended hours as needed
• Must be flexible to work on multiple tasks while working with challenging deadlines.