009 - Housing Stabilization Case Coordinator
Confirmed on the employer's own hiring board on Nov 10, 2026. First seen by Alion on Nov 10, 2026.
About the Role:
Front-line, client-facing roles have responsibility for direct client case management and direct service delivery. These roles directly deliver the services of various Branch programs to clients in communities across Ontario. They are responsible for maintaining standards of client service delivery that align with established processes and guidelines, and are responsible for documenting accurate and timely case notes. They are required make independent decisions that reflect good judgement, maturity and ethical behaviour while maintaining appropriate boundaries.
This is a 1-year contract with possibility of extension.
What You Will Be Doing:
Delivery of associated program goals including delivery of services, managing volunteers, maintaining and supporting clients within a pre-defined geographic area
Housing Based Case management by providing supports to assist clients in developing skills to deal with and resolve identified challenges specific to maintaining stable housing
Maintain a caseload of clients as required
Maintain client files including case notes for pertinent data collection, ensuring client confidentiality at all times
Maintain statistics relevant to caseloads and supports provided
Perform administrative duties related to case management and service delivery
Ensure program delivery is consistent with funding agreements, including community engagement and system navigation support
Plan and execute on a client service plan, including referral to other agencies that provide financial assistance, legal aid, housing, medical treatment and other services
Evaluate the effectiveness of service and program delivery
Organize and facilitate community events to enhance client and community knowledge, improve client access, and provide cultural sensitivity training
Liaise with private and social housing landlords
Provide education on landlord-tenant rights and responsibilities
Promotes the values of the organization within the workplace and in the community by demonstrating positive and professional relationships with others (employees, citizens, council, volunteers, advocates, etc.)
Reports all unsafe conditions, hazards or practices, accidents and incidents in accordance with the Occupational Health and Safety Act and adheres to all Health and Safety requirements within the MNO’s policies and procedures and provincial legislation.
Performs other job/branch-related duties as required.
Qualifications:
College Diploma (3 year) or equivalent combination of education and experience
1 to 3 years of experience
Client service experience
Demonstrated social services/community supports experience
A high degree of technology literacy and proficiency in standard office equipment
Advanced communications skills
Organization skills and time/priority-management
Highly detail-oriented
Demonstrated ability to problem-solve, demonstrate good judgement, and make decisions independently within set processes and procedures
Demonstrated ability to work alone/independently with minimal supervision
Working knowledge of Ontario’s landlord and tenant rights and responsibilities (Residential Tenancies Act, Landlord & Tenancy Board processes, etc.)
Knowledge of issues affecting those experiencing homelessness or at-risk of homelessness