CVM Senior Analyst

AtMETLEN Energy & Metals, we are catalysts for a sustainable future, positioned at the forefront of the energy transition while being a reference point for competitive green metallurgy at both the European and global levels. We are a global industrial and energy company operating across two highly interconnected and complementary sectors: Energy and Metals. With a consolidated turnover of €5,683 million and an EBITDA of €1,080 million, along with a workforce of over 7,627 dedicated individuals, we drive success through cutting-edge technology and diverse talent.

We are committed to embracing new state-of-the-art technologies and advancements, propelling us towards a cleaner, brighter tomorrow. Our positive footprint extends across five continents, creating a lasting impact. At METLEN, we foster a culture of resilience, challenge, respect, excellence, andchange, empowering our diverse workforce to achieve remarkable outcomes.

We are currently looking for a CVM Senior Analyst to join our Customer Value Management Team, part of our Fully Integrated Energy Utility Division, in our Paiania offices.

By joining this role, you will play a key role in driving profitable customer growth, customer value optimization, and commercial performance across the energy customer portfolio. You will be responsible for monitoring Customer Value, Net Adds, retention, churn, and revenue performance, while identifying and implementing targeted actions that support P&L delivery, revenue growth, and effective budget management.

Your Role Will Encompass:

• Designing, maintaining, and evaluating CVM initiatives that drive Net Adds, cross-selling, retention, and customer value growth.
• Monitoring customer portfolio performance across key metrics, including Customer Value, CLTV, Net Adds, churn, ARPU, margin contribution, and revenue evolution.
• Identifying performance gaps and commercial opportunities, recommending and implementing targeted actions to generate incremental revenue and improve portfolio profitability.
• Supporting P&L performance through the analysis of revenue drivers, cost-to-serve, campaign ROI, budget utilization, and customer segment profitability.
• Designing, implementing, and monitoring a holistic customer value segmentation model to support targeted commercial strategies and customer lifecycle management.
• Collaborating with Product, Sales, Strategy, Marketing, Finance, Analytics, and Operations teams to ensure commercial initiatives are aligned with business targets, budget requirements, and customer experience objectives.
• Preparing business cases, performance reports, forecasts, and actionable recommendations for senior stakeholders, with a clear focus on revenue, margin, Net Adds, customer value, and budget impact.

What You Bring to the Role:

• •University degree in Business Administration, Economics, Marketing, Finance, Data Analytics, or a related field.
• 5+ years of experience in CVM, CRM, commercial analytics, customer base management, or marketing, preferably within the energy, utilities, telecommunications, or financial services sectors.
• Strong analytical and commercial background, with experience in customer segmentation, revenue analysis, P&L monitoring, campaign ROI, forecasting, and performance reporting.
• Proficiency in Excel and PowerPoint. Experience with SQL, Power BI, CRM platforms, campaign management, or statistical/modeling tools will be considered an asset.
• Solid understanding of customer value levers, including acquisition, retention, churn prevention, upsell, cross-sell, pricing, and loyalty.
• Strong communication and stakeholder management skills, with the ability to translate data-driven insights into clear commercial recommendations and actionable plans.

Share the same Value Based Behaviors:

• People & Personal growth.
• Results orientation & Safety excellence.
• Collaboration & Trust.
• Empathy & Effective communication.
• Flexibility & Adaptability.

Your Benefits:

• Competitive remuneration package.
• Ticket Restaurant.
• Group Health Insurance program.
• Pension Plan.
• Cooperation, creativity and innovation: we adopt flexible cooperation models to achieve fast results and increased productivity.

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At Metlen Energy & Metals we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.