Senior Technical Functional Analyst

Business Systems Analyst

Department: Technology

Role Description

The Business Systems Analyst partners with business stakeholders and engineering teams to identify business needs, define AI-enabled solutions, and translate requirements into actionable specifications. This role uses AI tools and copilots across the AI Product Development Lifecycle to improve analysis quality, documentation, solution design, testability, delivery readiness, and business outcomes.

Key Responsibilities

• Analyze business requirements, user journeys, pain points, controls, exceptions, data flows, integrations, and system behaviors across enterprise insurance platforms.
• Lead discovery workshops, clarify assumptions, define functional and non-functional requirements, and help stakeholders articulate measurable business outcomes and success criteria.
• Translate business objectives into To-Be processes, functional designs, user stories, acceptance criteria, business rules, dependencies, and implementation-ready backlog items.
• Serve as the primary functional point of contact for delivery teams, resolving requirement ambiguities and supporting design decisions throughout development.
• Partner with QA, SDETs, product owners, and business users to define test scenarios, UAT coverage, regression scope, test data needs, and acceptance evidence.
• Maintain traceability across business objectives, epics, features, user stories, test scenarios, decisions, and delivered capabilities using AI-assisted practices where appropriate.

Candidate Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent experience.
• 7+ years of experience in business systems analysis, solution analysis, technology delivery, system design, application operations, or related enterprise-scale roles.
• Experience applying AI-assisted delivery practices across discovery, requirements analysis, documentation, process mapping, stakeholder communication, testing, impact analysis, and reporting.
• Strong ability to convert business needs into clear requirements, process models, user stories, acceptance criteria, traceability, and delivery artefacts.
• Knowledge of insurance platforms and processes across onboarding, policy servicing, claims, agent operations, integrations, reporting, and operational support.
• Native-level Japanese proficiency is desirable for Japan-facing roles; intermediate English proficiency is acceptable for working with offshore development teams.

Tech Stack

• Delivery Methods: Agile, Scrum, Scaled Agile Framework, backlog refinement, sprint planning, release readiness, operational readiness
• Business Analysis Artefacts: Current-state and To-Be process models, user journeys, business rules, user stories, acceptance criteria, decision logs, traceability matrices
• AI & Productivity Tools: Microsoft M365 Copilot, GitHub Copilot, AI-assisted analysis, documentation, and validation practices
• Quality, Testing & Governance: UAT support, test scenario definition, requirements traceability, defect triage, change governance, audit-sensitive documentation, human review