Sr. Technical Functional Analyst -II

The MetLife EMEA Technology organization is evolving to enable MetLife’s New Frontier strategy. With a strong vision in place, we are a function focused on driving digital technology strategies for key technology functions within MetLife including. In partnership with our business leaders, we develop and deliver seamless technology experiences to our employees across the entire employee lifecycle. Our vision and mission is to create innovative, transformative and contemporary technology solutions to empower our leaders and employees so they can focus on what matters most, our customers. We are technologists with strong business acumen focused on developing our talent to continually transform and innovate.

We are seeking a detail-oriented Sr. Technical Functional Analyst who can provide support in the execution of projects that include a technical component. This is a hands-on delivery role focused on functional analysis, system behavior definition, and technical collaboration within MetLife’s technology landscape. The role translates business requirements into precise techno functional designs that can be implemented, tested, and operated reliably. Acting at the intersection of business, IT delivery, and vendors, the analyst ensures solutions are technically feasible, well-specified, and aligned with MetLife’s New Frontier strategy by improving solution quality, reducing rework, and enabling predictable delivery.

Key Relationships:

Internal Stake Holder - EMEA ART Leader, ART Leadership team, India EMEA Technology AVP, and Business process Owners for EMEA Technology.

Key Responsibilities:

• Gather information and detailed requests regarding user requirements through discussions with stakeholders.
• Provide support for software applications by troubleshooting issues and implementing new functionalities.
• Lead technical discovery and requirements workshops focused on system behavior, data flows, integrations, and business rules.
• Create detailed, implementation-ready functional specifications, user stories, acceptance criteria, and process definitions.
• Technical specification of APIs, integration patterns.
• Technical specification of data model from different database repositories.
• Create analysis documents, testing documentation, and user manuals.
• Ensure that effective risk management is integrated into daily activities, in accordance with MetLife policies, and escalate relevant topics to the manager or the risk function.

·Oversee functional gap analysis between business needs and existing systems, identifying configuration vs. customization options.

Education:

• Bachelor of Computer Science or equivalent.
• Strong experience as a Technical Analyst
• Strong understanding of SDLC, Agile/Scrum, or Waterfall methodologies
• Ability to write clear functional and technical documentation
• Experience working with development teams, APIs, databases, and enterprise systems
• Strong analytical, problem-solving, and communication skills

Technical Stack:

• Main Skill: Experience with Agile tools such as Jira, Confluence, or Azure DevOps
• Excellent planning, leadership, and project control skills

·A working understanding of AI concepts and experience leveraging productivity tools to support effective, data driven work.

·Knowledge on API testing tool like Postman.

• Exposure to cloud platforms (Azure, AWS, GCP)
• Strong experience in functional specification writing including business rules, data mappings, and interface behaviour.
• Solid understanding of system integrations including REST APIs, web services, and message-based integration.
• Working knowledge of SQL for data validation, analysis, and troubleshooting.
• Hands-on experience with JIRA, Azure DevOps, and ServiceNow for requirements, testing, and incident management.
• Prior experience in Insurance domain.
• Competencies: Advanced Experience
• Collaboration
• Communication: Ability to communicate effectively to ensure results are achieved
• Agile Practices
• DevSecOps, CI/CD
• Collaboration Tools
• Product/Business/Industry experience
• Application Design/Architecture
• Cloud Native Technologies
• Communication: Ability to communicate effectively to ensure results are achieved
• Collaboration: Proven track record collaborating and working effectively in a global and multi-cultural environment
• Diverse environment: Can-do attitude and ability to work in a high paced environment

Soft Skills:

• Excellent problem-solving, communication, and stakeholder management skills.
• Ability to balance technical innovation with business value delivery.
• Business acumen: A level-headed, clear communicator to gain detailed level of understanding of organizational business requirements and business dynamics.
• Self-Motivated and able to work independently.
• Attention to detail
• Collaborative
• Team Player
• Decisive
• Supportive
• Passionate
• Professional
• Accountable