Process Expert - Accounts Receivable (GSC)
Metro Global Solution Center (MGSC) is internal solution partner for METRO, a €31 Billion international wholesaler with operations in more than 30 countries. The store network comprises a total of 623 stores in 21 countries, of which 522 offer out-of-store delivery (OOS), and 94 dedicated depots. In 12 countries, METRO runs only the delivery business by its delivery companies (Food Service Distribution, FSD).
HoReCa and Traders are core customer groups of METRO. The HoReCa section includes hotels, restaurants, catering companies as well as bars, cafés and canteen operators. The Traders section includes small grocery stores and kiosks. The majority of all customer groups are small and medium-sized enterprises as well as sole traders. METRO helps them manage their business challenges more effectively.
MGSC, location wise is present in Pune (India), Düsseldorf (Germany) and Szczecin (Poland). We provide HR, Finance, IT & Business operations support to 31 countries, speak 24+ languages and process over 18,000 transactions a day. We are setting tomorrow’s standards for customer focus, digital solutions, and sustainable business models. For over 10 years, we have been providing services and solutions from our two locations in Pune and Szczecin. This has allowed us to gain extensive experience in how we can best serve our internal customers with high quality and passion. We believe that we can add value, drive efficiency, and satisfy our customers.
Department: Finance Solution - Accounts Receivable
Location: Pune
Shift: European shift (flexible basis process requirement)
Key Responsibilities:
- SAP experience is must.
- Perform Bank receipt allocation in ERP/SAP or other AR processes (customer account reconciliation, customer queries / helpdesk, bad debts provision, dunning, SL close, GL-SL reconciliation, etc.)
- Review tracking, investigating and reconciliation of un-allocated receipts
- Clearing the open items by coordination with customers and LFIs
- Actively support customers for Store closing process and reconcile sales.
- Performing activities towards month close, provisions, write offs, Valuations, classification of AR etc as per SOPs.
- Follow up for due and outstanding receivables with customers.
- Prepare and update SOPs towards work area.
- Prepare and develop active dashboards and Standard and adhoc reports related to customer O/s aging etc.
- Review and update GL reconciliation of AR - Ledger account to Customer subledger.
- Understanding and taking actions for Debit / Credit note issued by customer if any as per the processes.
- Close coordination with Customers and clients for query management and resolving issues.
- Conducting Process Refresher trainings, Knowledge tests of team members, updating documentation/SOP.
- Assisting Team Leaders for preparation of reports both daily, monthly, Governance packs.
- Perform and document Internal controls related activities to assure quality of tasks.
- Make internal research on authenticities of payments, customer analysis and Data insights to improve on AR service experience for LFIs.
- To follow compliance with financial policies and procedures of AR.
- To reconcile Customer ledgers and provide Balance confirmations to customers.
- Perform Internal controls documentation and related activities to assure quality of tasks
- Any other task as assigned by the Team Leader.
Education:
- Good working experience of MS-Office, Outlook, excel and SAP systems.
- Should be a Commerce Graduate or MBA finance from reputed university.
Experience:
- Should have 5+ years of experience in Accounting process handling
- Should have 2+ years of experience of Accounts receivable process handling in a Shared service center
Skills:
- Attention to Detail and Problem solving skills
- Fluent communication and email writing skills to deal with overseas customer.
Key Competencies:
- Strong understanding of accounting Principles and end to end Accounts receivable process.
- Environment: Hybrid
- Travel Requirements: As per Business requirements.