CRM Specialist
Confirmed on the employer's own hiring board on Oct 21, 2026. First seen by Alion on Oct 20, 2026. Metyis scores B on the Alion truth index.
We are looking for a CRM Specialist with 2-3 years of experience to join our Digital Commerce team in our Digital Campus in Porto.
Requirements
What we offer
Develop your professional career by shaping personalized, customer-centric experiences across omnichannel touchpoints.
Accelerate digital transformation and business growth through omnichannel marketing expertise, advanced technology, and data-driven strategies.
Drive customer engagement, conversion, and lifetime value by designing, scaling, and optimizing personalized customer journeys.
What you will do
Analyze and interpret customer behavior and engagement across loyalty programs to identify key trends and performance drivers.
Identify factors influencing membership program effectiveness and translate data insights into actionable recommendations.
Provide recommendations to markets and management to enhance membership programs and drive revenue growth.
Develop reports & offer analytical capacity on market specific research questions
Actively manage and further develop CRM reporting landscape based on the need of markets to provide easy accessible reports that are visually easy to interpret
Act as reporting business owner: alignment, priorisation and implementation with IT of all reporting requirements
Provide ad hoc market specific data analysis to support strategy consultancy
What you will bring
Ensure the CRM reporting landscape works properly and meets business needs; create and enhance reports/dashboards to track customer behaviour and KPIs
Strong analytical skills and solid knowledge of CRM systems
Expertise in loyalty programs and a strong understanding of customer engagement tracking processes
Solid knowledge of Databricks; proficiency in Python (PySpark) and SQL
Experience with SAP systems (Lumira, Analysis for Office, Analytics Cloud); Google Analytics is an advantage
Excellent Microsoft Office skills, especially Excel
Strong ability to prioritize and manage time effectively under tight deadlines
Proven team player with a proactive mindset, able to collaborate with cross-functional teams (IT, Data Scientists, Business)