Assistant Store Manager

Overview

Big O Tires Assistant Store Managers supervise store operations and perform customer service duties in an accurate and timely manner in accordance with all company programs, policies, and procedures, ensuring proper customer education and follow through on customer maintenance and repairs. 

MFA Petroleum Company is an Equal Opportunity/Drug-Free Employer.

Responsibilities

Build effective relationships with customers and store staff and motivate employees to deliver positive customer experiences

Ensure prompt and consistent opening and closing of location based on store hours of operation

Perform all aspects of store operations including but not limited to customer service, sales, shop management and office responsibilities 

Promote sales through explaining benefits of service and products to customers

Perform vehicle inspections, print vehicle owner’s manual maintenance requirements, and prioritize and promote needed products and services with customers and management; consistently conduct work order reviews for accuracy

Perform management functions in the absence of the store manager

Assist in training and the execution of all company programs, policies, and procedures

Guide staff in the resolution of difficult questions or customer concerns

In coordination with the Store Manager, set goals and strategies to ensure the successful accomplishment of budgeted sales goals, gross profit percentages, expense control and payroll objectives

Assist the Store Manager with the financial aspects of store operations including reviewing and analyzing profit and loss statements, balance sheets, and payroll projections; maintaining accounts receivable and the collection of past due accounts; oversight of daily cash handling; coordinating and verifying daily bank deposit; and organizing, documenting, and processing all adjustments

Help monitor employee productivity in accordance with established policy

Assist the Store Manager with inventory replenishment bi-weekly and with month end physical inventory

Assist the Store Manager in completing any necessary reports and providing information to company personnel as directed in a timely manner

Attend and assist in the presentation of weekly store meetings to review safety issues, store policies, procedures, and product information changes as required

Manage ticket average and profitability and assist store manager in meeting company expectations

Ensure facilities and equipment are maintained according to company guidelines and in compliance with Big O Tires standards 

Timely complete daily Today’s Class Technician and other required training.

 All MFA Oil employees are expected to know and adhere to company and position specific policies and procedures.  While this job description contains the primary duties of the position, employees may be expected to perform other duties as assigned.

Job Requirements

18 years of age or older

Ability to obtain the state appropriate Motor Vehicle Inspection license within one year of hire

Previous experience in retail or automotive sales or service

Ability to learn new concepts and use technical materials

Ability to perform basic mathematical calculations including addition, subtraction, multiplication, division, averages and percentages

Ability to consistently operate a computer and other office productivity machinery

Ability and willingness to work with hazardous materials

Ability to consistently work in outdoor weather conditions

Ability to safely operate automatic and manual transmission vehicles

Ability and willingness to comply with Personal Protection Equipment (PPE) regulations

Vision, hearing, speech, and the ability to detect odors

Valid driver’s license for moving customer vehicles in and out of the shop area

Availability to work holidays, weekends, and after regular business hours as needed

Ability to move and position self to move and retrieve product and supplies from shelves, under counters, or stacks of inventory weighing up to 75 pounds 

Ability to speak, read, write, and understand the English language to communicate accurately and effectively with customers, coworkers, and supervisors.

Ability to meet company requirements including successful pre-employment screenings

Legal authorization to work in the United States of America

Preferred Skills

High school diploma or GED equivalent

Two years or more of experience in the retail or sales industries

Ability to work both independently and in a team environment

Ability to work at a fast pace

Ability to effectively lead a team

Strong verbal communication skills.

Sales abilities 

Ability to prioritize and plan work activities using time efficiently

Ability to manage multiple tasks and projects

Ability to perform detail work with accuracy