Store Manager

Overview

A Big O Store Manager is responsible for managing a Big O Tire Store including controlling costs, managing profitability, training, developing and managing the team of employees, maintaining the appearance of the facilities, and ensuring proper operational procedures are followed.  Additional responsibilities include daily customer interaction, customer complaint resolution, filling in for all positions within a store as needed, and executing at 100% of the service standard.

MFA Petroleum Company is an Equal Opportunity/Drug-Free Employer.

Responsibilities

Coordinate all aspects of store operations including but not limited to sales, office, shop, and management, developing and maintaining the ability to perform all functions as needed.

Ensure prompt and consistent opening and closing of location based on store hours of operation

Promote sales through explaining benefits of service and products to customers

Perform vehicle inspections, print vehicle owner’s manual maintenance requirements, and prioritize and promote needed products and services with customers and management; consistently conduct work order reviews for accuracy

Staff the store with adequate personnel, implement training programs, and execute all company programs, policies, and procedures

Recommend the employment, discipline, wage adjustments, and termination of assigned personnel

Supervise assigned employees, including planning and organizing employees and work; providing clear direction; training, developing and motivating employees; enforcing company policies and safety requirements; monitoring productivity; conducting performance evaluations and resolving conflict in a timely manner 

Guide staff in the resolution of difficult questions or customer concerns, personally handling escalated customer issues as needed

Conduct weekly store meetings to review safety issues, store policies, procedures, and product information changes as required

Recommend and implement merchandising, advertising, and promotions to effectively market product

Set goals and strategies to ensure the successful accomplishment of budgeted sales goals, gross profit percentages, expense control, and payroll objectives

Review and analyze profit and loss statements, balance sheets, payroll projections, and company P-card reconciliations

Maintain proper documentation for all accounts payable and receivable, ensuring prompt payment of invoices for maximum discounts and handling collection of past due accounts when necessary

Oversee daily transactions including cash handling to ensure drawers balance; coordinating and verifying bank deposits; verifying and approving employee purchases, refunds, and customer satisfaction expenditures; and processing all adjustments

Maintain and safeguard company facilities and assets, including timely receiving assets and orders in the system, maintaining accurate inventories through daily spot checks, monthly physical inventory and regular re-orders, and reporting any overage or shortage

Complete any necessary reports or provide information to company personnel as directed in a timely manner

Maintain internal and external store appearance to comply with Big O Tires standards

Review and approve employee time entry, ensuring employees follow posted work schedules and adhere to proper clocking procedures to accurately reflect hours worked

Clean facilities, tools and equipment and stock shelves

Timely complete daily Today’s Class Technician and other required training

All MFA Oil employees are expected to know and adhere to company and position specific policies and procedures.  While this job description contains the primary duties of the position, employees may be expected to perform other duties as assigned.

Job Requirements

18 years of age or older

Previous experience in the retail, sales or tire and automotive industries including leadership, business management, financial, and/or mechanical experience

Ability to obtain the state appropriate Motor Vehicle Inspection license within one year of hire

Ability to learn new concepts and use technical materials

Ability to consistently operate a computer and other office productivity machinery

Strong verbal communication skills, including the ability to speak persuasively and lead team meetings.

Ability to perform basic mathematical calculations including addition, subtraction, multiplication, division, averages and percentages and making change

Availability to work holidays, weekends, and after regular business hours as needed

Ability to infrequently travel overnight

Ability and willingness to work with hazardous materials

Ability to consistently work in outdoor weather conditions

Ability to safely operate automatic and manual transmission vehicles

Ability and willingness to comply with Personal Protection Equipment (PPE) regulations

Vision, hearing, speech, and the ability to detect odors

Ability to move and position self to move and retrieve product and supplies from shelves, under counters, or stacks of inventory weighing 75 pounds 

Ability to work effectively both independently and in a team environment 

Ability to prioritize and plan work activities using time efficiently

Valid driver’s license

Ability to speak, read, write, and understand the English language to communicate accurately and effectively with customers, coworkers, and supervisors

Ability to meet company requirements including successful pre-employment screenings

Legal authorization to work in the United States of America

Preferred Skills

High school diploma or GED equivalent

Two or more years of experience in an automotive shop environment

ASE certifications

Ability to work both independently and in a team environment

Ability to work at a fast pace

Strong verbal communication skills

Sales abilities 

Ability to prioritize and plan work activities using time efficiently

Management of multiple tasks and projects

Ability to perform detail work with accuracy