General Service Technician

Overview

Big O General Service Technicians perform service and installation activities associated with store products and services in an accurate and timely manner.

MFA Petroleum Company is an Equal Opportunity/Drug-Free Employer.

Responsibilities

Drain oil and change oil filter; lubricate vehicles; install, rotate and balance tires and properly torque wheels; check and fill various fluids; check and replace various filters and lights

Unload tires and other merchandise and supplies from transport trucks and warehouse deliveries.

Inspect disposed tires for adjustment and properly store or dispose of tires  

Clean facilities, tools, and equipment and stock shelves

Consistently and courteously greet and thank each customer and provide fast and friendly customer service 

Promote sales through explaining benefits of service and products to customers

Perform all necessary sales duties per company policy and procedure; including, but not limited to proper pricing, knowledge and implementation of promotions and sales, suggestive selling, proper vendor check-in, stocking merchandise

Maintain internal and external store appearance to comply with Big O Tires standards

Safely operate customer vehicles with automatic and manual transmissions, moving vehicles as needed to, and away from, service areas

Timely complete daily Today’s Class Technician and other required training

Keep supervisor informed of any maintenance problems and/or any issues that need attention

Assist in the proper training of new employees as needed

All MFA Oil employees are expected to know and adhere to company and position specific policies and procedures.  While this job description contains the primary duties of the position, employees may be expected to perform other duties as assigned.

Job Requirements

17 years of age (with parental consent) or older

Ability to learn new concepts and use technical materials

Ability to consistently operate a computer and other office productivity machinery

Ability to safely operate automatic and manual transmission vehicles

Ability to exchange accurate information with customers

Ability and willingness to work with hazardous materials

Ability to consistently work in outdoor weather conditions

Ability and willingness to comply with Personal Protection Equipment (PPE) regulations

Valid driver’s license

Vision, hearing, speech, and the ability to detect odors

Ability to move and position self to move and retrieve product and supplies from shelves, under counters, or stacks of inventory weighing up to 75 pounds

Availability to work holidays, weekends, and after regular business hours as needed

Ability to speak, read, write, and understand the English language to communicate accurately and effectively with customers, coworkers, and supervisors.

Ability to meet company requirements including successful pre-employment screenings

Legal authorization to work in the United States of America

Ability to obtain Current Motor Vehicle Inspection license within 6 months of eligibility (for Missouri based stores)

Preferred Skills

High school diploma or GED equivalent

Strong verbal communication skills

Ability to work both independently and in a team environment

Ability to work at a fast pace

Sales abilities