AI Platform Engineer

At M&G, our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

Through telling it like it is, owning it now and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We will consider flexible working arrangements for any of our roles and offer workplace adjustments to ensure you have the support you need to succeed in your role.

The AI and Data Platforms team designs, builds and runs the platforms that enable our organisation to adopt AI and data capabilities. We own the full platform lifecycle, from architecture and engineering through to operations and continuous improvement.

As an AI Platform Engineer, you’ll extend our platform capabilities, embed AI and automation into platform operations, and help teams across the business adopt AI solutions safely and effectively.

This is a hands-on engineering role that combines feature delivery with responsibility for resilience, observability, governance and measurable outcomes. You’ll work closely with Product Owners, Architects, Engineers, Security teams and business stakeholders to deliver secure, scalable and reliable platform capabilities.

Main Responsibilities

Platform delivery

• Design, build and deliver new platform capabilities across a multi-cloud environment.

• Contribute to solution design, technical decisions and implementation.

• Build production-ready services, APIs, automation and platform components.

• Apply modern engineering practices, including automated testing, CI/CD, infrastructure as code, security by design and observability.

• Take platform capabilities from initial design through to production use and ongoing improvement.

AI-driven platform operations

• Apply AI and agentic capabilities to improve platform operations and engineering workflows.

• Build automation and agents that support environment provisioning, onboarding, access management, fault diagnosis and remediation.

• Automate the operational lifecycle of environments, workspaces, resources, agents and permissions.

• Develop self-service capabilities that reduce manual effort while maintaining appropriate controls.

• Evaluate emerging AI capabilities and recommend practical approaches to adoption.

Resilience, reliability and service quality

• Design solutions that remain reliable and predictable when failures occur.

• Build for known failure modes using appropriate retry, isolation, recovery and service degradation patterns.

• Test recovery processes and use the results to strengthen platform resilience.

• Implement monitoring, alerting, telemetry and operational dashboards.

• Define and track service measures that reflect user needs and platform performance.

• Investigate and resolve operational issues, continuously improving platform reliability and user experience.

Measurement and value

• Build reporting, telemetry and analytics that provide clear visibility of platform usage, cost, performance and outcomes.

• Support the definition and tracking of KPIs, OKRs and service measures.

• Develop reporting that demonstrates adoption and business value to technical stakeholders and senior audiences.

• Use operational and user data to guide platform decisions and continuous improvement.

Enablement and adoption

• Work with engineering, data and business teams to design, integrate and support AI use cases.

• Help teams move AI use cases into secure and reliable production environments.

• Develop reusable patterns, standards, documentation and self-service capabilities.

• Support user onboarding, enablement and go-live activities.

• Share knowledge and promote consistent engineering practices across teams.

• Gather feedback and use it to improve the platform and user experience.

Governance, security and responsible AI

• Make sure platform capabilities align with enterprise security, governance, privacy and risk requirements.

• Support the explainability, auditability and transparency of AI-enabled capabilities.

• Apply appropriate controls and guardrails throughout the AI lifecycle.

• Work with data governance, cataloguing, lineage and access-management capabilities where required.

• Contribute to a strong control environment and support the responsible adoption of AI.

Key Knowledge, Skills and Experience

Essential

• Demonstrable experience building and operating cloud-based platforms and services.

• Strong understanding of cloud fundamentals, including networking, identity and access management, security and operational controls.

• Strong software engineering or scripting capability, with experience working in production codebases.

• Experience using infrastructure as code, CI/CD and automated delivery practices.

• Experience developing and supporting cloud-native applications, APIs, services or platforms.

• Experience using logs, metrics, traces and telemetry to improve platform performance and reliability.

• Experience designing solutions with resilience, scalability, observability and operability in mind.

• Evidence of improving the dependability of production systems through practical engineering changes.

• A track record of delivering technology capabilities into production and supporting their ongoing operation.

• Ability to communicate complex technical concepts clearly to technical and non-technical audiences.

• A collaborative approach to working with engineering, data, security and business stakeholders.

• An interest in AI, automation and agentic systems, combined with sound judgement about where they add value.

Desirable

• Experience building AI-powered applications, agents, copilots or intelligent automation.

• Experience with Retrieval-Augmented Generation, prompt engineering, vector search or enterprise knowledge retrieval.

• Experience with major public cloud platforms and associated AI services.

• Experience with data platform technologies and governance concepts, including metadata, lineage, cataloguing and access control.

• Experience delivering solutions in a regulated or controlled environment.

• Experience with MLOps, AI evaluation, monitoring and the operational support of AI solutions.

• Knowledge of containerisation, orchestration and API-first architecture.

• Familiarity with responsible AI, model governance and AI safety controls.

What Success Looks Like

• Delivering secure, scalable platform capabilities used by multiple business teams.
• Moving AI use cases into production with appropriate reliability, observability and governance.
• Replacing routine manual activity with controlled automation and self-service capabilities.
• Improving monitoring and alerting so the team can identify and address issues before users report them.
• Providing clear reporting on platform usage, cost, performance, adoption and outcomes.
• Increasing organisational capability through reusable assets, documentation and knowledge sharing.
• Continuously improving the reliability, efficiency and user experience of our AI and data platforms.

What we offer:

We’re dedicated to supporting your wellbeing and helping you thrive, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, and financially plan for the future. Our UK benefits include:

• A valuable pension scheme of up to 18% (13% made up of employer contributions and 5% employee contributions).
• Access to ourShare Save and Share Incentive Plan, alongside financial wellbeing and support services to help give you real confidence to put your money to work.
• Enjoy 38 days annual leave (including bank holidays), with the opportunity to purchase up to five extra days. Our Time Off When You Need It policy gives you the flexibility - to balance work and personal commitments.
• Our market-leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - because supporting families is an important part of our inclusive culture.
• Health & Protection cover includes Private Healthcare, Critical Illness cover and Life Assurance for you, with additional family options - for peace of mind.

To explore more about life at M&G and our full benefits offering, visit Life at M&G

At M&G we strive to have a diverse workforce and an inclusive culture, underpinned by our policies and employee-led networks that offer networking, support and development opportunities for the diverse communities our colleagues represent. We welcome applications from people of all backgrounds - across gender, ethnicity, age, disability, sexual orientation and more - including neurodivergent individuals, career returners and those with military service experience.

M&G is proud to be Level 3:Disability Confident Leader under the UK Government Disability Confident employer scheme, and we welcome applications from candidates with disabilities and long-term health conditions. If you would like to participate in the initiative, you will have the opportunity to indicate this on your application.

We are committed to providing an inclusive recruitment process. All candidates have the opportunity to request reasonable adjustments when applying. If you need any additional support at any stage, please contact us at: [email protected]