Junior IT Support

We are looking for a Junior IT Support to join our IT Department at Michele Peresso Group. The successful candidate will help maintain and support the Group’s IT systems and networks, ensuring the smooth running, security and reliability of day-to-day IT operations across our business and retail outlets around the islands.

Key Responsibilities:

• Provide technical support by diagnosing and resolving hardware, software and network issues.
• Install, configure and maintain computer systems, hardware upgrades, software applications and mobile devices.
• Assist employees with technical issues and provide guidance on secure and efficient use of technology.
• Coordinate with vendors for hardware repairs and replacements.
• Manage IT asset procurement, tracking, maintenance and decommissioning.
• Assist with network administration, including TCP/IP networks, LAN/WAN infrastructure, switches, routers and wireless access points.
• Administer and support Microsoft 365, Exchange Online, OneDrive, SharePoint, Teams and cloud platforms such as Microsoft Azure and Business Central.
• Support the integration and maintenance of software-as-a-service (SaaS) solutions.
• Implement and maintain IT security measures, including multi-factor authentication (MFA), password policies and endpoint protection.
• Monitor system logs, security monitoring tools and alerts, and assist in responding to security threats.
• Maintain compliance with IT policies, industry standards and internal audit requirements.
• Conduct risk assessments and implement appropriate mitigation measures.
• Monitor daily backups, perform routine test restores and maintain disaster recovery plans to support business continuity.

Requirements

• A qualification in Computer Science, Information Technology or a related field, or equivalent experience.
• 1–2 years of experience in IT administration, system support or network support.
• Proficiency in Microsoft environments, including Windows Server, Active Directory and Microsoft 365.
• Strong analytical, problem-solving and documentation skills.
• A proactive approach and the ability to work under pressure and meet deadlines.
• A team player who enjoys working in a dynamic environment.
• A valid Maltese driving licence and own transport.

Considered an Asset:

• Experience within the retail sector.
• Microsoft or Azure certifications.