Trading System Support Analyst

Belvedere Trading is a leading proprietary trading firm proudly headquartered in downtown Chicago. Our traders work hard to provide liquidity to the market through their market-making activities and are the masters of a diverse set of commodities, interest rates, exchange-traded funds (ETF), and equity index options. From the beginning, we began iteratively investing in our proprietary technology and committing to building our systems from the ground up. Our trading models and software systems are continually re-engineered, optimized, and maintained to stay on top of the industry. This wouldn’t be possible without the dedicated efforts of our technology teams who utilize and perfect our innovative technology solutions.

Our Intel team focuses on delivering high-quality technology solutions to our core and affiliated groups. We go all-out to understand and support end-user needs, leverage data to gauge effectiveness, and advance our trading infrastructure by developing cutting edge and mission-critical support for our trading platform and applications. We look for passionate team members that excel and their contribution is critical to our continued success.

We are seeking a Trading System Support Analyst (TSSA) to join our team. This position offers an opportunity to learn Belvedere’s proprietary technology and trading operations in a challenging, fast-paced setting. The ideal candidate will be a self-starter with strong technical knowledge and exceptional communication skills. You will need proficiency in troubleshooting and information gathering to help peers and developers resolve complex issues. Our teams provide around-the-clock support to facilitate fast issue resolution for our traders.

What You'll Do

• Provide first-rate support for traders by resolving issues promptly, answering questions, relaying feature requests, and providing the best possible trading experience.
• Handle a wide variety of immediate trading system issues with urgency.
• Troubleshoot complex trading system-related issues, log them into a ticketing system, and build a knowledge base to capture workarounds for future troubleshooting.
• Reduce recurring issues and improve system stability by automating manual tasks, monitoring system components, and analyzing system logs.
• Collect data, identify patterns, and correlate problems to determine root causes.
• Recommend and implement improvements to technical support tools, procedures, and processes to reduce resolution time.
• Build new tools to identify potential problems before they occur.

What You'll Need

• Keen interest in electronic trading or finance with a willingness to learn and support traders in a production environment.
• Proven technical experience, including: scripting and troubleshooting using PowerShell, Python, SQL, or similar languages; knowledge of Windows and Linux operating systems; and, basic understanding of networking fundamentals.
• Ability to accommodate on-call duties and cover alternate shifts when necessary.
• Excellent critical thinking skills with the ability to analyze, troubleshoot, and creatively solve problems.
• The ability to work in a fast-paced dynamic environment with the skills to balance multiple tasks at the same time.
• Strong verbal and written communication skills, adaptable for technical and non-technical audiences.
• Drive and desire to go above and beyond what is explicitly asked.
• Ability to work independently and collaboratively.
• Experience supporting and troubleshooting third-party software or proprietary trading systems is a plus.
• Bachelor's degree is required.