Trainee - Sales Administrator

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Trainee - Sales Administrator

Job Mission

We are looking for a detail-oriented and organized individual to join our Sales Administration team as a Trainee. The role involves supporting Sales and Commercial teams with day-to-day operational activities while ensuring accurate pricing administration, customer master-data maintenance, credit note processing, and customer request management. The ideal candidate should possess strong analytical, financial, and customer service skills, along with a keen interest in Sales Operations and Commercial Administration.

The trainee will undergo structured training across the following areas:

Key Responsibilities

1. Commercial Terms & Conditions (CTC) & Price Management

• Set up and maintain prices, discounts, rebates, promotions, and commercial terms in business systems.
• Verify the accuracy and consistency of collected data before completing system transactions.
• Support pricing updates and commercial condition maintenance activities.
• Identify data discrepancies and support corrective actions.
• Perform regular data cleansing and master-data validation checks.

2. Credit Note & Transaction Processing

• Review customer requests and supporting documentation for credit note processing.
• Process credit notes and claims in accordance with approved commercial terms and conditions.
• Verify pricing, discounts, rebates, claims, and promotional agreements before processing.
• Follow established Standard Operating Procedures (SOPs) and internal controls while executing system transactions.

3. Customer Request Management

• Capture and manage customer requests, claims, and inquiries related to pricing and commercial conditions.
• Provide first-level issue resolution and escalate complex cases when required.
• Coordinate with customers and internal stakeholders to ensure timely resolution and closure of requests.
• Maintain accurate records of customer requests and transactions.

4. Customer Master Data Management

• Maintain customer-specific pricing, discounts, payment terms, and other master-data records.
• Perform data validation checks to ensure completeness and accuracy.
• Support customer master-data creation, modifications, and updates in accordance with defined procedures.

5. Reporting & Analysis

• Perform basic data analysis using MS Excel and reporting tools.
• Identify unusual transactions, data discrepancies, and trends for review by senior team members.
• Support Business Analysts and Sales Operations teams with data collection and reporting requirements.
• Assist in preparing operational reports and tracking key performance indicators (KPIs).

6. Compliance & Operational Excellence

• Ensure proper documentation and traceability of transactions.
• Adhere to legal, fiscal, and internal control requirements while performing daily operations.
• Assist with audit requirements and preparation of supporting documentation.
• Identify opportunities to improve operational efficiency, compliance, and customer satisfaction.
• Support continuous improvement initiatives and process standardization activities.

Qualifications & Skills

• Bachelor's or Master's degree in Commerce, Business Administration, Finance, or a related discipline.
• Experience: Freshers.
• Proficiency in MS Excel.
• Basic understanding of Sales and Commercial concepts.
• Strong analytical and problem-solving abilities.
• Good communication skills, particularly in English.
• Strong customer and stakeholder orientation.
• Excellent attention to detail and an organized approach to work.
• Willingness to learn and adapt to new systems, processes, and business requirements.

Good to Have

• Familiarity with ERP systems.
• Basic understanding of Sales Coordination and Operations.