Senior Engineer II - Technical Support

Are you looking for a unique opportunity to be a part of something great? Want to join a 17,000-member team that works on the technology that powers the world around us? Looking for an atmosphere of trust, empowerment, respect, diversity, and communication? How about an opportunity to own a piece of a multi-billion dollar (with a B!) global organization? We offer all that and more at Microchip Technology Inc.

People come to work at Microchip because we help design the technology that runs the world. They stay because our culture supports their growth and stability. They are challenged and driven by an incredible array of products and solutions with unlimited career potential. Microchip’s nationally-recognizedLeadership Passage Programs support career growth where we proudly enroll over a thousand people annually. We take pride in our commitment to employee development, values-based decision making, and strong sense of community, driven by our Vision, Mission, and 11 Guiding Values; we affectionately refer to it as the Aggregate System and it’s won us countless awards for diversity and workplace excellence.

Our company is built by dedicated team players who love to challenge the status quo; we did not achieve record revenue and over 30 years of quarterly profitability without a great team dedicated to empowering innovation. People like you.

Visit our careers page to see what exciting opportunities and company perks await!

Job Description:

Join a team of professionals dedicated to providing high-quality frequency and time synchronization support to customers in various industries including military, industrial, and financial. Our Senior Technical Support Engineers serve an integral role in troubleshooting, technical guidance, and post-sales support for Microchip’s Frequency and Time Systems (FTS) products. Our preferred candidate is a proactive problem-solver with strong technical expertise in timing and synchronization systems, strong communication skills, and a passion for delivering exceptional customer support in high-stakes environments.

Senior Technical Support Engineer primary functions include, but are not limited to:

• Develop expertise in Primary Reference Standards, including atomic clocks, to assist customers in troubleshooting and resolving technical issues.
• Interpret schematics, assembly drawings, production and manufacturing procedures to diagnose and resolve product issues.
• Troubleshoot FTS timing and synchronization systems, guiding customers through fault identification and resolution.
• Log cases in the Salesforce CRM system, ensure accurate records and provide timely updates.
• Provide solutions for customer issues and escalating critical cases when necessary to ensure rapid resolution.
• Communicate effectively and professionally with customers and provide clear technical guidance.
• Proactively communicate with technical support management regarding case status and escalations.
• Document solutions and maintain up-to-date records of customer cases.
• Focus on post-sales technical engagements for Microchip FTS products.
• Provide front-line technical and applications support to customers and internal sales teams.
• Deliver technical presentations and training tailored to customer requirements, emphasizing the scalable features of Microchip FTS equipment.
• Perform data analysis using proprietary software tools to support troubleshooting and solutions development.

Requirements/Qualifications:

Qualifications:

• Bachelor of Science in Electrical Engineering (BSEE) or related field.
• Minimum five years of relevant industry experience.
• Strong working knowledge of frequency references, protocols, and network timing technologies including NTP, PTP, IRIG, GPS, GNSS, network synchronization, and test methodologies.
• Experience in data analysis and ability to troubleshoot timing, synchronization and electronic/RF systems.
• Proficiency in interpreting schematics, assembly drawings, and manufacturing procedures.
• Excellent verbal and written communication skills to engage customers via phone or web-based conference calls.
• Proficiency with Microsoft Windows and Microsoft Office applications.
• Strong organizational skills and a systematic, detail-oriented approach to problem solving.
• Ability to produce results independently and collaborate in a team environment.
• Self-motivated with strong time management and prioritization skills.

Preferred Qualifications:

• 5 + years of technical support or customer service experience.
• Experience supporting customers in telecommunications, aerospace, defense, or critical infrastructure sectors.
• Experience delivering technical presentations or customer training sessions.

Microchip is an EEO/AAP employer, and we do not discriminate on the basis of race, religion, national origin, sex, sexual orientation, age, physical or mental disability, marital status, or status as a disabled veteran.

Travel Time:

To all recruitment agencies: Microchip Technology Inc. does not accept unsolicited agency resumes. Please do not forward resumes to our recruiting team or other Microchip employees. Microchip is not responsible for any fees related to unsolicited resumes.