Business Program Manager

Microsoft's SANe Operations team (Search, Ads, News and Edge) sits within Microsoft Business Operations and supports the Microsoft Advertising business. We are looking for a Business Program Manager to lead programs that make it easier for partners to do business with Microsoft. In this role, you will own programs across Billing, Contracting, Incentive Payments and Offline Refunds. You will make processes simpler, launch new programs and business models, and use AI and automation to make operations work better at scale. You will work with a variety of internal stakeholder teams including Finance, Sales, Engineering and CELA to turn complex business problems into clear plans that deliver results. Our team values collaboration, flexibility and we are committed to operational excellence and continuous improvement.

Responsibilities

The ideal candidate demonstrates leadership by proactively orchestrating cross-functional team collaboration, independently removing operational blockers and applies strong problem-solving, decision-making and action-orientated judgement to drive end-to-end operational excellence.

Support and Optimize Run Operations for Business Programs:

Act as a primary contact for resolving complex cases and guiding MSA sellers and internal teams through SANe operational processes.

Review, update, and document operational workflows to improve efficiency and remove friction points.

Collaborate with stakeholders to identify opportunities for improvement and optimization.

Maintain accuracy of vendor operations work instructions and training materials.

Serve as SANe subject matter expert for your business program/process areas.

Drive Process Improvement through CI & AI:

Use operational data and feedback from stakeholders to find bottlenecks, inefficiencies and their root causes.

Map and simplify workflows end to end using continuous improvement frameworks.

Find opportunities for AI and automation, build the business case, and if needed work with engineering teams to deliver solutions.

Support Implementation Projects:

Lead or support the launch of new programs, markets or tool launches to align with ongoing operational excellence, while fostering strategic engagement and collaboration across stakeholders.

Ensure operational readiness is in place with vendor support teams to ensure seamless operational launch.

Identify areas of opportunity to leverage existing systems/tools/processes tosupport new programs

Successfully execute on project plans and maintain project schedules.

Qualifications

Required / Minimum Qualifications

Bachelor's degree in Business, Operations, Finance or a related field AND/OR 2+ years' experience in program management, process improvement, billing or operational support in a global environment

You bring experience in operational support, billing, or program management in a global environment.

You are a problem-solver with a passion for process improvement and documentation.

You communicate clearly and build strong relationships with stakeholders.

You thrive in fast-paced, collaborative environments and adapt quickly to change.

You are curious about new technologies and excited to leverage AI for better business outcomes

Preferred Qualifications

Experience with Microsoft Advertising and the Microsoft Advertising Platform, UCM, AMT and SAP or similar systems.

Experience in technology, media, or digital advertising environment.

Demonstrated ability to work with cross-functional teams and drive process automation.

Business Program Management IC2 - The typical base pay range for this role across Ireland is € 50,500.00 - € 84,100.00 per year. Certain roles may be eligible for benefits and other compensation.

Find additional benefits and pay information here:

https://careers.microsoft.com/v2/global/en/corporate-pay/ireland-corporate-pay.html

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.