Business Program Manager - Unified Broker

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.

The Customer & Commercial Success (CCS) organization, an organization within MCAPS-Core, is the connected engine that turns Microsoft’s commercial strategy into execution at scale - making it simpler and faster for the field to win for every customer, in every segment, region, and role. The organization brings together planning, landing, execution excellence, services portfolio and delivery, and field activation across ATU, STU, and CSU to accelerate customer value, drive growth, and strengthen the end-to-end experience across every customer moment.

The Unified Broker Program enables customers to procure Microsoft Unified through approved Microsoft partners acting as Broker Partners, while Microsoft retains responsibility for Unified services delivery. The program operates through a cross-functional model spanning partner onboarding, contracting and operations, compliance and monitoring, field engagement, readiness, and reporting.

We are looking for an experienced Business Program Manager to own and evolve the Unified Broker Program. This role will lead program strategy, governance, operations, compliance, and continuous improvement while driving alignment across a complex global stakeholder ecosystem.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Program Strategy & Governance

- Own the Unified Broker Program strategy, operating model, roadmap, and governance framework. - Translate business objectives into clear program priorities, plans, milestones, and measurable outcomes.

- Drive cross-functional alignment and establish clarity around responsibilities, decision rights, risks, dependencies, and escalations.

- Lead business decisions related to program evolution, expansion, and operational improvements.

- Identify opportunities to simplify and scale the program while improving operational effectiveness.

Program Operations & Partner Lifecycle

- Oversee the end-to-end Broker Partner program lifecycle in partnership with teams responsible for partner assessment, nomination, contracting, authorization, and ongoing reviews. - Ensure program requirements, processes, and documentation remain clear, scalable, and operationally executable.

- Identify operational gaps and drive process optimization, automation, and efficiencies to reduce manual intervention.

- Maintain program standards, procedures, and source-of-truth resources.

- Ensure program changes are effectively operationalized across impacted organizations.

Compliance & Risk Management

- Partner with Compliance, Legal, and operational stakeholders to translate program requirements into effective business processes and controls. - Establish governance mechanisms to identify program risks, control gaps, exceptions, and necessary remediation.

- Support internal reviews and audits by maintaining clear program ownership, controls, processes, and documentation.

Cross-Functional Leadership & Landing

- Serve as a central point of coordination across the organizations required to operate and evolve the Unified Broker Program. - Build strong partnerships across Sales, Partner, Operations, Compliance, Legal, Tax, Trade, and other stakeholders.

- Influence without direct authority to drive decisions, accountability, and resolution of complex issues.

- Own program landing and change management, translating complex requirements into clear guidance for field and operational stakeholders.

- Represent the program in business reviews, strategic discussions, and leadership forums.

Analytics & Program Performance

- Define program success criteria, KPIs, and reporting mechanisms to measure program health and performance. - Use quantitative and qualitative insights to identify trends, risks, and improvement opportunities.

- Use insights and stakeholder feedback to influence program priorities and roadmap decisions.

Qualifications

Required/minimum qualifications

Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience

Additional or preferred qualifications

Experience in business program management, operations, strategy, product/program management, or related disciplines.

Demonstrated experience leading complex, cross-functional programs with multiple organizational dependencies.

Experience translating business requirements into scalable processes, governance mechanisms, and measurable outcomes.

Strong stakeholder management, influencing, analytical, problem-solving, and communication skills.

Ability to navigate ambiguity, identify root causes, develop structured recommendations, and drive decisions.

Experience managing global programs involving partners, commercial operations, contracting, compliance, or sales channels.

Experience partnering with Legal, Compliance, Finance, Tax, Sales, Engineering, and/or Operations organizations.

Experience driving operational simplification, automation, controls, and process transformation.

Experience with partner ecosystems or complex indirect business models.

Ability to communicate complex concepts and recommendations effectively to senior leaders.

Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $97,600 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $125,000 - $206,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.