Critical Environment CMMS Technician

As a Critical Environment CMMS Technician, you will play a pivotal role in maintaining the operational integrity of Microsoft’s datacenters by managing and executing work orders through the Computerized Maintenance Management System (CMMS). You will ensure that all preventive, corrective, and break-fix maintenance activities are accurately tracked, scheduled, and completed in alignment with compliance standards and operational protocols.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Critical Environment Technician, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 400+ datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.

Responsibilities

• Create, assign, and close work orders (WO) in CMMS for Break-Fix (BF), Incident (INC), Move/Mod (MM), and Preventive Maintenance (PM) tasks.
• Navigate CMMS via DC Central, manage labor entries, equipment groups, and generate reports on technician hours and equipment history.
• Collaborate with planners and schedulers to build and maintain accurate maintenance plans, ensuring alignment with CE standards and scope items.
• Ensure all documentation (MOPs, SOPs, EOPs) is prepared and linked appropriately in CMMS. Record WO numbers in procedures and send notifications via DC Dashboard.
• Work closely with CE teams across shifts to complete rounds, assign shifts to WOs, and manage resource allocation effectively.
• Assist in the migration from legacy systems (e.g., Web TMA) to CMMS, including cleanup of work orders and reassignment to specific equipment.
• Track calibration schedules and link documentation via SharePoint. Maintain equipment grouping and tagging for accurate WO assignment.
• Understands, follows, and ensures safety and security requirements (e.g., job hazard assessments [JHAs], environmental health and safety (EH&S), toolbox talks), and business processes and procedures to properly perform work in a safe, quality, and reliable within Microsoft requirements.
• Embody our culture and values

Qualifications

Required Qualifications:

• Proficiency in Computerized Maintenance Management System (CMMS) platforms and understanding of work order lifecycle.
• Familiarity with CE systems: electrical OR mechanical OR HVAC OR generators.

While not required, we also look for the following Preferred Qualifications:

• High School Diploma, GED, or equivalent AND mission critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields)
• OR Associate's Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education AND mission-critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields)
• OR equivalent experience.

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Critical Environment Ops ATR-D - The typical base pay range for this role across United Kingdom is £ 41,400.00 - £ 57,900.00 per year. Certain roles may be eligible for benefits and other compensation.

Find additional benefits and pay information here:

https://careers.microsoft.com/v2/global/en/corporate-pay/united-kingdom-corporate-pay.html

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.