P2P/AP Operations - Invoicing Manager

Are you passionate about being a part of a high performing global team that values collaboration, process excellence and innovation? Do you want to impact the Procure to Pay industry and the direction of Procure to Pay within Microsoft?

At Microsoft, we believe that diversity enriches our performance and products, the communities where we live and work, and the lives of our employees. As our workforce evolves to reflect the growing diversity of our communities and the global marketplace, our efforts to understand, value, and incorporate differences become increasingly important. Come explore diversity at Microsoft.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

The Procure to Pay team within Microsoft are experts in compliant and accurate payments to Microsoft Suppliers and Partners. We leverage digital technologies and data-driven insights to streamline payment processes and influence business decisions.

We are:

• People Focused - The needs, well-being, and growth of the team is a priority.
• Tomorrow-minded - We focus on innovation and scalability to drive business outcomes.
• Data Driven - Decisions and actions are based on data insights.
• Customer Obsessed - Our customer is at the center of all business decisions and actions.
• Curious - Passionate for learning and open to taking risks & failing fast.

As a P2P/AP Operations - Invoicing Manager, you will have deep understanding of the end-to-end Procure-to-Pay operations, ensuring alignment with business requirements and driving process efficiency. Acting as the liaison between procurement, finance, and IT, you will manage requisitioning, purchase orders, invoicing, and supplier collaboration. Your role includes influencing system enhancements, optimizing workflows, and providing guidance and training to stakeholders on P2P best practices.

Responsibilities

• Proficient Understanding of P2P/AP/T&E processes with a problem-solving mentality. Reducing AP aging by working with service providers, internal stakeholders and suppliers/external payees.
• Responsible for managing & reducing invoices on hold globally or regionally.
• Experience with Concur Travel & Expense (T&E) systems is a plus.
• Act as a single point of contact for P2P related issues and escalations (Global and Regional support)
• Collaborate in cost-benefit analyses to assess value drivers and support monthly business reviews.
• Independently collect and evaluate success criteria (e.g., ROI, SLAs, OKRs, KPIs) and performance metrics using dashboards and scorecards to monitor program alignment.
• Utilize leadership direction to execute plans that shift priorities to new initiatives; influence change with minimal guidance.
• Evangelize programs using data-driven storytelling to gain buy-in from stakeholders, partners, and customers.
• Define and execute landing and communication plans, ensuring alignment and communication cadence across teams.
• Understand and map system processes and their interdependencies; help develop rigorous, efficient program processes informed by security principles.
• Assist in managing project plans, roles, timelines, financials, and performance metrics for portfolios, communicating status and mitigating risks.
• Identify new program opportunities, perform root cause analyses, define strategies, gather requirements, and align plans across teams.
• Work with cross-functional stakeholders to design compliant programs and produce collateral (proposals, strategy decks, pitches).

• Monitor adherence to procurement policies and compliance requirements within P2P workflows.
• Own and maintain Detailed Process Documents (DTPs) for all Ariba related & Legacy P2P processes, ensuring timely updates to reflect system changes, compliance requirements, and best practices.
• Implement controls to prevent errors and ensure audit readiness.
• Oversees day-to-day operations of Business Process Outsourcing (BPO) partners, ensuring SLAs and KPIs are met and that contractor skills and capabilities align with Microsoft requirements.

Stakeholder Engagement & Continuous Improvement

• Collaborate with procurement, finance, and suppliers to resolve issues related to requisitions, purchase orders, and invoices.
• Act as a SME for troubleshooting and process optimization, conduct training sessions as required from time to time.

• Defines and executes landing and communication plans for target audiences, and maintains a regular rhythm of business (ROB) so stakeholders communicate, make decisions, and respond at the required cadence.
• Identifies opportunities to develop new programs and improve current ones by defining root problems, gathering requirements, aligning stakeholders, identifying resource needs, and establishing project plans and targets.
• Uses data analytics and lessons learned to identify program risks and mitigation plans, streamline and optimize programs, and recommend sunsetting activities that no longer meet objectives.

Qualifications

Required/minimum qualifications

• Bachelor's Degree in Business, Operations, Finance, or related field AND 2+ years experience in program management, process management, or process improvement OR equivalent experience.

Other Requirements:

• Citizenship & Citizenship Verification: This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport.

Additional or preferred qualifications

• Master's Degree in Business, Operations, Finance, or related field AND 3+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 5+ years experience in program management, process management, or process improvement OR equivalent experience.

Business Program Management IC3 - The typical base pay range for this role across the U.S. is USD $77,800 - $153,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $102,200 - $169,900 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.