Customer Success Manager

Job Title

Customer Success Manager

Job Scope

As a Customer Success Manager, you will be responsible for developing customer relationships in a set of assigned accounts in order to further overall product adoption and retention. You will gather account intelligence and ensure our customers receive maximum business value from their software investment. You will be the first line of support for our customers. You will monitor ongoing customer implementations and help overcome challenges.

Main Duties and Responsibilities

• Driving product adoption within all regional accounts
• Acting as the first level of support for the customers in the region
• Delivering personalized onboarding for customers with new products/new product capabilities and monitoring partner implementations
• Conducting value program activities and proactively facilitating customer product education
• Encouraging customer engagement in product Communities, Company Events, Success Stories, etc.
• Driving cross-team collaboration between the client and Broadcom's product, account, and technical teams

Position Requirements

• Strong background in IT and technology, including a broad understanding of industry trends
• Knowledge of Treasury, Finance, and/or Accounting is a plus
• Ability to handle challenges and problem solving
• Excellent verbal and written communication skills
• Superior presentation skills
• Experience with a variety of ticketing / support platforms and methods

Additional Qualifications

• Project management experience
• Prior experience in a customer-facing role with Enterprise-level clients
• English, Arabic, and French speaker

Education

Bachelor’s degree in Business Administration or any other related field

Experience

• At least 5-7+ years experience in a technology support or delivery role , or equivalent level of education and experience.