Quality Controller

Job Title

Quality Controller

Job Scope

The Quality Controller is responsible for auditing Retail Shops and Service Centers according to the audit plan, performing regular evaluations of products and repairs, recording inspections and results, and recommending improvements based on findings.

Main Duties and Responsibilities

• Conduct weekly visits and audit the Retail Shops as per the retail audit program to ensure effective and efficient operating procedures in respect of sales, cash handling, stock management, trade-in process, fixed assets management, security, adherence to Apple planogram and to the shop manual issued by Head Office;
• Conduct weekly visits and audit the Service Centers and the quality of repairs to ensure the smooth functioning of operations based on Apple Service Provider Manual, Operational Procedures, Service News, GSX, Apple guidelines (retail and service), and other updates set and released by Apple;
• Follow a checklist of tasks to be performed in the shop or service branch;
• Check employees / Technicians’ certifications status and compliance;
• Check tools availability and status;
• Inspect between 20 to 50 total KBBs, highlight and report issues found;
• Inspect full repair cycle from creation until closure;
• Guide the Technicians about issues found, explaining the root cause;
• Explain important OPs to Technicians and Managers when required;
• Present findings to the local Manager;
• Recommend improvements to the repair process to ensure quality control;
• Monitor CCTV and follow-up on repairs;
• Document and record inspections;
• Examine financial records and documentation to prepare audit reports;
• Present findings to the upper Management in the forms of reports or presentations;
• Generate and analyze all the necessary reports as advised by the Management;
• Support with Vendor audit when required.

Position Requirements

• Apple Certified Macintosh or IOS technician.
• Good oral and written communication skills (English is a must).
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office, with CRM systems.
• Ability to maintain confidentiality and exercise discretion when handling sensitive financial information

Education

Bachelor's degree in Engineering

Experience

At least 3 to 4 years of similar experience.