Retail Sales Executive

Job Title

Retail Sales Executive

Job Scope

The Retail Sales Executive is accountable for reflecting and maintaining a professional image of the store through promoting customer service excellence and using product knowledge and enhanced selling techniques to achieve monthly targets. #LI-LH1

Main Duties and Responsibilities

• Maintain a strong floor presence driving sales, promoting customer service excellence and attending to customers’ needs
• Establish solid relationships with customers, cross/upsell and deliver excellent product awareness
• Ensure the shop is kept clean and tidy at all times
• Maintain an awareness of all products, promotions, advertisements and new releases
• Ensure proper display and visual merchandising standards according to communicated guidelines at all times
• Assist in processing and replenishing merchandise and participate in the receipt of stocks
• Recognize security risks and thefts and handle situations as fast and professionally as possible
• Conform to all policies and procedures namely those regarding to payments and exchanges, security practices and loss prevention
• Conduct inventories and resolve any inventory discrepancy
• Complete necessary trainings, enroll to training portals and maintain the latest certificates
• Actively seek inputs from customers, efficiently address complaints and escalate when needed to reinforce service standards.
• Prepare, package and hand over delivery orders to courier partner
• Issue service protocols and forward devices submitted for repair to the service center, provide full information on warranty conditions
• Mediate insurance, credit, leasing and trade-in services
• Perform daily cash handling duties, open and close registers
• Provide technical support to existing and new customers
• In addition, the employee is also obliged to perform other occasional or regular job-related tasks not listed here upon instruction or on own initiative

What we offer

• Competitive base salary and personal bonus with no limit
• Great exposure and a wonderful place to develop your career
• Friendly and supporting team, great environment and organisational culture supporting you in achieving goals and maintaining a healthy work-life balance
• Employee discounts - according to company policy
• All You Can Move

Education

High School Diploma

Experience

1-3 years of experience.