Sales Engineer

Job Title

Sales Engineer

Job Scope

The Sales Engineer is accountable for driving sales opportunities through technical presentations, demonstrations, and solution designs, ensuring seamless implementation and customer satisfaction post-sale. S/He collaborates with internal teams to provide feedback, address customer needs, and identify upselling opportunities to enhance customer adoption and ROI.

Main Duties and Responsibilities

• Drive sales opportunities by leveraging technical accelerators such as presentations, demonstrations, Proof of Concepts (POCs), and potentially engaging in pilot programs with professional services;
• Participate in technical sales cadence calls and communicate with other technical teams such as support and professional services throughout the sales cycle to ensure overall customer satisfaction;
• Assist in the deployment and implementation of solutions post-sale, ensuring smooth customer onboarding and addressing technical challenges;
• Deliver customer training sessions and create user documentation to maximize solution adoption and ROI;
• Act as a trusted advisor by maintaining strong relationships with customers and partners, ensuring long-term renewals, and addressing issues impacting satisfaction;
• Provide technical product enablement and mentoring to channel and internal resources;
• Serve as a subject matter expert in solution designs for the assigned products and services, offering appropriate product recommendations;
• Monitor customer adoption and suggest enhancements to improve outcomes and satisfaction;
• Collaborate with sales and product teams to qualify opportunities, present solution proposals, and contribute feedback on customer needs for product development;
• Engage internal resources (e.g., product management, marketing, support) to close sales opportunities and resolve implementation issues;
• Complete both pre-sales and post-sales documentation accurately to support the entire sales lifecycle;
• Work closely with product teams to provide feedback from implementation experiences to improve product offerings;
• Identify opportunities for upselling or cross-selling, driving additional revenue streams.

Position Requirements

Education

Bachelor’s degree in Computer Engineering, Computer Science or any other related field.

Experience

• 7+ years of successful technical systems experience in sales engineering or professional services within the security, security consulting and/or data protection industry.
• Broad product and solution knowledge of market trends in the Security industry and business.
• Deep technical expertise across one or more of the following disciplines:- Data Loss Prevention, Endpoint Security, Email Security and Network Security (Preferred Skill)
• Ability to relate to a wide range of technical staff and leaders in customer environments.
• Strong interpersonal skills and a collaborative spirit to problem solving.
• Track record for being detail-oriented with a demonstrated ability to be self-motivated and follow-through on projects with minimal supervision.
• Demonstrated problem-solving skills with the ability to analyze problems and develop strategic and tactical plans.
• Previous customer-facing experience is preferred, such as a Consultant, Solutions Architect, Solutions Engineer, Product Manager, Technical Product Manager, Technical Pre-Sales Engineer.
• Security Certifications such as CISSP and cloud security preferred.
• Strong communication abilities in both written, and verbal form to a variety of audiences in English.
• Symantec certifications are a plus.
• Working knowledge of cloud-based architecture and software deployment is a plus.
• Programming/scripting experience is a plus.