Technical Support Engineer
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Salary
≈ $14k – $31k per year (Estimated)
Location
In office (Aqaba)
Seniority
Middle · 3+ years exp
Confirmed on the employer's own hiring board on Oct 31, 2026. First seen by Alion on Oct 22, 2026.
Overview
Company
Impact
Profile match
Headquartered in Beirut, Lebanon, Midis Group is an international technology conglomerate providing comprehensive information and communications technology (ICT) services across emerging markets in Europe, the Middle East, and Africa. The enterprise oversees an extensive network of specialized affiliates operating across systems integration, cloud and data center infrastructure, enterprise software deployment, and IT distribution. Partnering with leading global technology vendors, the organization delivers mission-critical digital solutions and managed technical services to corporate and public-sector clients throughout the EMEA region.
Job Title
Technical Support Engineer
Job Scope
The Technical Support Engineer is accountable for addressing technical issues in a timely and efficient manner and maintaining strong relationships with partners and end users ensuring full satisfaction at all times.
Main Duties and Responsibilities
- Analyze technical issues based on defined support processes and procedures and report actions accordingly
- Attend to technical issues raised by partners and end users in a timely and efficient manner
- Maintain strong relationships with partners and customers
- Ensure constant and effective communication with assigned vendors securing full support on technical issues
- Respond to after-hours support queries during assigned rotations and escalate issues if needed
Position Requirements
Education
Bachelor’s degree in Computer Science or any other related field
Experience
At least 3 years of relevant experience preferably as an ATM Engineer.
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